Are eyeglasses FSA and HSA eligible?
Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information. View more information on our FSA
Do you process the lenses or do you have a third party doing them?
We manufacture our lenses in-house using the latest digital technology, ensuring a quicker turnaround and better price.
Some prescription sunglass lenses are manufactured by leaders in the industry such as Oakley.
I have received my glasses, but I need to return them. What is the process?
Call, chat online or email
one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or firstname.lastname@example.org, and we will be happy to assist you with setting up your return.
Are your frames authentic?
Yes. All of our frames have original invoices direct from the manufacturers, so you are guaranteed to receive nothing but authentic frames from Glasses.com.
What are your lenses made of?
We use the highest quality lens materials:
-CR-39 Plus: Our standard high-clarity CR-39 Plus lenses include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
-Polycarbonate: Recommended for high-impact protection, playing sports or for children. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection.
-Ultra Lightweight High Index: Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
Do you sell sunglasses?
Yes. We sell many of the top brands of sunglasses, including prescription sunglasses.
Do you sell prescription sunglasses?
Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses..
What is No Glare or AR lens treatment?
This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. At Glasses.com, all of our lenses come with No Glare treatment.
We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.
What are Transition lenses?
Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.
Do you sell tints in your lenses?
No. We do not currently offer tints in our lenses.
Do you sell bifocal lenses?
Yes. We sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.
Can you put new lenses in my existing frame?
No. We do not currently offer this service.
What is your return policy?
Returns within 30 Days for full refunds
You can return your glasses or sunglasses for any reason during the first 30 days.
All frames have a 1-year warranty against manufacturing defects.
Damaged Spectacles Replacement
If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.
What do I do if my frames need adjusting after I get them?
Glasses.com has partnered with LensCrafters for Free adjustments and fittings!
Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.
When does the 30-day period start for the returns period?
The 30-day period starts when you receive your glasses.
Do you have any retail stores?
We do not not have any retail stores.
What is the difference between Titanium and Steel?
Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames, however.
What is the difference between plastic and acetate?
Acetate is a plastic that is more durable than standard plastic. Acetate originates from natural cotton fibers or tree pulp that gives the frames a more natural feel while less expensive plastics use materials, such as PVC, which must be spray painted to achieve patterns or shine.
Can you help me choose a style?
Yes. Call, chat online or email
one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or email@example.com, and we will be happy to assist you.
How do I send you my prescription?
You can email
your prescription to firstname.lastname@example.org or you can fax your prescription to 1-800-450-1484. Please include your customer number on the fax or email.
How do I use my insurance to order at Glasses.com?
Glasses.com is excited to announce that customers can now use their vision insurance benefits online. Members can browse thousands of name brand products on Glasses.com while viewing out-of-pocket pricing. We'll take care of the boring stuff, so you can focus on the fun part—exploring your style. Get Started