Glasses.com

By 1800 Contacts

Frequently asked questions

Placing Orders

Prescription Questions

  • How do I get a glasses prescription?
    You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required to release a copy to you by law.

    If you need help getting a copy, we would be happy to call your eye care provider for you.

    Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

  • I am having a hard time entering my prescription. Can I send it to you?
    You can scan it and email it to us at info@glasses.com, fax it to 1-800-450-1484 or you can read it to us over the phone and we can input it for you.

    Call, Chat Online, or Email one of our Glasses Guru’s and we will be happy to assist you.

  • How do I send you my prescription?
    You can email your prescription to info@glasses.com, or you can fax your prescription to 1-800-450-1484. Please include your order number on the fax or email.

  • Can you help me read and understand my prescription?
    Yes. Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

Order Status and Shipping Questions

Products and Services

  • Are eyeglasses FSA and HSA eligible?
    Yes. We will send you a detailed receipt that you can use for reimbursement and documentation.

  • Do you process the lenses, or do you have a third party doing them?
    Our lenses are manufactured by Carl Zeiss Vision, the worldwide leader in developing and manufacturing ophthalmic lenses and lens coatings.

  • I have received my glasses, but I need to return them. What is the process?
    Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you with setting up your return.

  • Are your frames authentic?
    Yes. All of our frames have original invoices direct from the manufactures, so you are guaranteed to receive nothing but authentic frames from glasses.com.

  • What are your lenses made of?
    All of our lenses are made of are high quality polycarbonate and high index materials.

  • Do you sell sunglasses?
    Yes. We sell many of the top brands of sunglasses. Go to www.glasses.com/sunglasses.

  • Do you sell prescription sunglasses?
    We do not currently sell prescription sunglasses, but we plan on adding these soon.

  • What is No Glare or AR lens treatment?
    This is a lens treatment that is applied to the surface of glasses lenses that reduces glare or reflection. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. At glasses.com, all of our lenses come with No Glare treatment.

  • What are Transition lenses?
    Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.

  • Do you sell tints in your lenses?
    We do not currently offer tints in our lenses.

  • Do you sell bifocal lenses?
    We do not currently sell bifocal or multifocal lenses.

  • Can you put new lenses in my existing frame?
    We do not currently offer this service.

  • What is your return policy?
    Returns within 30 Days - No Questions Asked

    You can return your glasses or sunglasses for any reason during the first 30 days.

    Frame Warranty

    All frames have a 1-year warranty against manufacturing defects.

    Damaged Spectacles Replacement

    If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.

  • What do I do if my frames need adjusting after i get them?
    Most optical shops will do frame adjustments for free. We also have a national network of eye care providers that will offer a complimentary frame adjustments for your glasses purchased at glasses.com. The address of one of our network providers will be printed on your order receipt along with a certificate for a free adjustment. Feel free to visit one of our network providers or one that you are most comfortable visiting.

    For a network provider nearest you, please call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com.

  • When does the 30-day period start for the returns period?
    The 30-day period starts when you receive your glasses.

  • Do you have any retail stores?
    No. We do not have any retail stores.

  • Do you offer children's frames?
    We do not currently sell children’s frames, but check back soon because we are in the process of adding them now.

  • What is the difference between Titanium and Steel?
    Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames however.

  • What is the difference between plastic and acetate?
    Acetate is a plastic that is more durable than standard plastic. Acetate originates from natural cotton fibers or tree pulp that gives the frames a more natural feel while less expensive plastics use materials such as PVC which must be spray painted to achieve patterns or shine.

  • Can you help me choose a style?
    Yes. Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

  • How do I send you my prescription?
    You can email your prescription to info@glasses.com, or you can fax your prescription to 1-800-450-1484. Please include your customer number on the fax or email.

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