Frequently asked questions

Placing Orders

Prescription Questions

  • How do I get a glasses prescription?
    You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

    If you need help getting a copy, we would be happy to call your eye care provider for you.

    Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

  • I am having a hard time entering my prescription. Can I send it to you?
    Sure! After checkout, you can:
    -Upload it on our site
    -Email it to info@glasses.com
    -Fax it to 1-800-450-1484
    -Text it to us at 82020
    -Read it to us over the phone and we can input it for you.

    Did you know we can also call your doctor to get your prescription?

    Call, Chat Online, or Email one of our Glasses Gurus and we will be happy to assist you.

  • How do I send you my prescription?
    After checkout, you can:
    -Upload it on our site
    -Email it to info@glasses.com
    -Fax it to 1-800-450-1484
    -Text it to us at 82020
    -Read it to us over the phone and we can input it for you.

    Did you know we can also call your doctor to get your prescription?

    Call, Chat Online, or Email one of our Glasses Gurus and we will be happy to assist you.

  • Can you help me read and understand my prescription?
    Yes. Call, chat online, or email one of our Glasses Gurus at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

Order Status and Shipping Questions

Products and Services

  • Are eyeglasses FSA and HSA eligible?
    Yes. We will send you a detailed receipt that you can use for reimbursement and documentation.

  • Do you process the lenses, or do you have a third party doing them?
    We manufacture lenses using state-of-the-art equipment and the highest quality materials. Manufacturing in our own lab enables us to improve quality and turnaround time.
  • I have received my glasses, but I need to return them. What is the process?
    Call, chat online, or email one of our Glasses Guru’s at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you with setting up your return.

  • Are your frames authentic?
    Yes. You are guaranteed to receive nothing but authentic frames from glasses.com.

  • What are your lenses made of?
    All of our lenses are made of are high quality polycarbonate and high index materials.

  • Do you sell sunglasses?
    Yes. We sell many of the top brands of sunglasses. Go to www.glasses.com/sunglasses.

  • Do you sell prescription sunglasses?
    We do sell some of the top brand sunglasses with high-quality prescription sunglass lenses. Go to "Rx Sunglasses" from our homepage or click on the "Rx Eligible" filter on any sunglasses page to see our prescription sunglass collection.
  • What is No Glare or AR lens treatment?
    This is a lens treatment that is applied to the surface of glasses lenses that reduces glare or reflection. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. At glasses.com, all of our lenses come with No Glare treatment.

  • What are Transition lenses?
    Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.

  • Do you sell tints in your lenses?
    We do not currently offer tints in our lenses.

  • Do you sell bifocal lenses?
    We do sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.
  • Can you put new lenses in my existing frame?
    We do not currently offer this service.

  • What is your return policy?
    Returns within 30 Days - No Questions Asked

    You can return your glasses or sunglasses for any reason during the first 30 days.

    Frame Warranty

    All frames have a 1-year warranty against manufacturing defects.

    Damaged Spectacles Replacement

    If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.

  • What do I do if my frames need adjusting after I get them?
    Most of your local optical shops will do frame adjustments for you at no cost. However, if you are charged, we will refund you the amount you paid off of your last order.

  • When does the 30-day period start for the returns period?
    The 30-day period starts when you receive your glasses.

  • Do you have any retail stores?
    We do not have any retail stores.

  • What is the difference between Titanium and Steel?
    Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames however.

  • What is the difference between plastic and acetate?
    Acetate is a plastic that is more durable than standard plastic. Acetate originates from natural cotton fibers or tree pulp that gives the frames a more natural feel while less expensive plastics use materials such as PVC which must be spray painted to achieve patterns or shine.

  • Can you help me choose a style?
    Yes. Call, chat online, or email one of our Glasses Gurus at 1-800 GLASSES (1-800-452-7737) or info@glasses.com and we will be happy to assist you.

    You can also take a quick style quiz where we match your style with our frames.

  • How do I send you my prescription?
    You can email your prescription to info@glasses.com, or you can fax your prescription to 1-800-450-1484. Please include your customer number on the fax or email.

  • How do I use my insurance to order at glasses.com?
    You can now use your vision insurance with glasses.com as an out-of-network provider.
    Glasses.com by 1-800 CONTACTS is acknowledged as an out-of-network provider by most major vision insurance companies: Blue View Vision, Davis Vision, EyeMed, Spectera, and VSP. Insurance companies such as these will reimburse you for your purchase, provided that you have an applicable out-of-network benefit in your plan.
    If you have an out-of-network contact lens benefit in your vision plan, you can simply:
    1. Purchase your glasses from glasses.com
    2. Fill out one easy form
    3. Then submit the completed form and itemized receipt to your insurance company for reimbursement.
    The reimbursement that you will receive from your insurance company is determined by the out-of-network benefit in your vision plan. Contact information for each of the providers listed above will be included on your Claim Form.

    Learn more about vision insurance here.
  • Do you carry specialty frames?
    Yes. We offer:

    -A wide assortment of Readers
    -Polaroid 3D Glasses
    -Gunnar Gaming Glasses
    -Gunnar Computer Glasses

    We do not currently carry children's glasses.

In-Home Try-On

  • When does my 7-day In-Home Try-On begin?
    You should receive your frames approximately 3 business days after ordering, and your In-Home Try-On will officially begin the day they arrive on your doorstep.
  • When does my 7-day In-Home Try-On end?
    You have 7 full days to try on your glasses at home once they've arrived there. If you need more time, call us at 1-800 GLASSES.
  • When will I receive the frames?
    Your In-Home Try-On frames will arrive within 3 business days of your order.
  • What if I need more time?
    Not a problem. If you need more time to make a decision, simply call us at 1-800 GLASSES to request an extension.
  • Will the glasses include lenses?
    Your In-Home Try-On includes demo frames without lenses. Once you decide on the frames you'd like, you'll ship them back, place your order and we'll send you a new pair with your selected prescription and coatings.
  • How do I return my sample frames?
    Once you've finished your 7-day In-Home Try-On, simply place the frames back in their original tray and package, apply the prepaid return label, then drop them off in the mail. It's easy and free!
  • How do I buy glasses from my In-Home Try-On?
    Ordering is simple. After you've tried your glasses on for seven days, simply send back all the demo frames on our dime, totally free of cost with our prepaid return shipping.

    Then visit your In-Home Try-On management page (you can access this by signing into your account on glasses.com), and buy only the frames you want. You can also call our Glasses Gurus 24/7 at 1-800 GLASSES to place your order.

    We'll send you new frames with your prescription lenses and selected lens treatments.
  • What if I'm late sending it back?
    No problem. Simply contact us at 1-800 GLASSES to request an extension. You will only be charged if you do not return the glasses to us 14 days after your trial period has ended.
  • Is this really free?
    Your 7-day In-Home Try-On is 100% free. Your credit card will only be charged if you do not return the sample frames 14 days after your trial period has ended.
  • Are sunglasses eligible for In-Home Try-On?
    Currently we offer In-Home Try-On for glasses only.

    Sunglasses are eligible for free shipping both ways and free returns within 30 days, giving you plenty of time to try them on at home and make sure you love them.