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FREQUENTLY ASKED QUESTIONS

Placing Orders

Prescription Questions

  • You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

    If you need help getting a copy, we would be happy to call your eye care provider for you.

    We can also help arrange a $50 eye exam at thousands of eye exam partners. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or info@glasses.com, and we will be happy to assist you.

  • You can scan it and email it to us at info@glasses.com, fax it to 1-800-450-1484.

    Call, Chat Online or Email one of our Glasses Specialists, and we will be happy to assist you.

  • You can text your prescription to 32020, email your prescription to info@glasses.com or you can fax your prescription to 1-800-450-1484. Please include your order number on the text, email or fax.

  • Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or info@glasses.com, and we will be happy to assist you.

Order Status and Shipping Questions

Products and Services

  • Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information. View more information on our FSA page.
  • We manufacture our lenses in-house using the latest digital technology, ensuring a quicker turnaround and better price.

    Some prescription sunglass lenses are manufactured by leaders in the industry such as Oakley.

  • Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or info@glasses.com, and we will be happy to assist you with setting up your return.

  • Yes. All of our frames have original invoices direct from the manufacturers, so you are guaranteed to receive nothing but authentic frames from Glasses.com.

  • We use the highest quality lens materials:

    -CR-39 Plus: Our standard high-clarity CR-39 Plus lenses include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.

    -Polycarbonate: Recommended for high-impact protection, playing sports or for children. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection.

    -Ultra Lightweight High Index: Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
  • Yes. We sell many of the top brands of sunglasses, including prescription sunglasses.

  • Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses..
  • This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. At Glasses.com, all of our lenses come with No Glare treatment.

    We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.
  • Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.

  • No. We do not currently offer tints in our lenses.

  • Yes. We sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.
  • No. We do not currently offer this service.

  • Returns within 30 Days for full refunds

    You can return your glasses or sunglasses for any reason during the first 30 days.

    Frame Warranty

    All frames have a 1-year warranty against manufacturing defects.

    Damaged Spectacles Replacement

    If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.

  • Glasses.com has partnered with LensCrafters for Free adjustments and fittings!

    Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.

  • The 30-day period starts when you receive your glasses.

  • We do not not have any retail stores.

  • Both materials are used for glasses frames. Titanium is used more frequently in jewelry because of its durability and low density along with its corrosion resistance and biological compatibility. The key difference that most people notice is that titanium is much lighter. Both metals work great for glasses frames, however.

  • Acetate is a plastic that is more durable than standard plastic. Acetate originates from natural cotton fibers or tree pulp that gives the frames a more natural feel while less expensive plastics use materials, such as PVC, which must be spray painted to achieve patterns or shine.

  • Yes. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or info@glasses.com, and we will be happy to assist you.

  • You can email your prescription to info@glasses.com or you can fax your prescription to 1-800-450-1484. Please include your customer number on the fax or email.

  • Glasses.com is excited to announce that customers can now use their vision insurance benefits online. Members can browse thousands of name brand products on Glasses.com while viewing out-of-pocket pricing. We'll take care of the boring stuff, so you can focus on the fun part—exploring your style. Get Started.

Vision Insurance