Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without prescription lenses.
What do I need to be able to place an order for prescription eyeglasses?
All you need is an up to date copy of your glasses prescription and a valid credit card, or if prefer you can use PayPal.
Can I use my contact lens prescription to order glasses?
No. These prescriptions are generally different from each other.
How do I measure my pupillary distance or PD?
The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. Click here for more information.
What are the accepted payment methods?
We accept all valid and major US credit cards & PayPal as payment methods.
Do you ship internationally?
No, we currently don’t ship internationally.
How long will it take for my glasses to arrive?
Please allow up to 4 business days for prescription verification and manufacturing before shipment. Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment. Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days. If you need them faster, you can have them rush shipped (1-2 business days) for just $14.99.
I made a mistake during my order. Can I change it?
You have an hour starting from when you checked out to change anything to do with your order
Will my order require a signature when it arrives?
Yes, but only if the order is over $450.
What is your return policy?
Returns within 30 Days for full refunds You can return your glasses within 30 days of receiving your product. We will pay for return shipping.
All frames have a 1-year warranty against manufacturing defects.
Damaged Spectacles Replacement
If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames. *If you used your insurance but decided to return your order, a request is sent to the insurance company to reinstate benefits.
How do I get a glasses prescription?
You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you. We can also help arrange a $50 eye exam at thousands of eye exam partners. Call, chat online or email one of our Glasses Specialists at 1-800 GLASSES (1-800-452-7737) or email@example.com, and we will be happy to assist you.
I am having a hard time entering my prescription. Can I send it to you?
You can scan it and email it to us at firstname.lastname@example.org.
Insurance and services
Are eyeglasses FSA and HSA eligible?
Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information.
What are your lenses made of?
We use the highest quality lens materials:
CR-39 Plus: Our standard high-clarity CR-39 Plus lenses include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
Polycarbonate: Recommended for high-impact protection, playing sports or for children. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection.
Ultra Lightweight High Index: Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
Do you sell prescription sunglasses?
Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses.
Do you sell Prizm prescription lenses?
No, we don’t sell Prizm lenses in prescription.
What is AR lens treatment?
This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes. We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.
What are Transitions® lenses?
Just like ordinary clear lenses, original Transitions® lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions® is the #1 eyecare-professional recommended photochromic lens worldwide
Do you sell bifocal lenses?
Yes. We sell no-line bifocals (progressives). We offer some of the latest and greatest no-line bifocal products on the planet.
What do I do if my frames need adjusting after I get them?
Glasses.com has partnered with LensCrafters for Free adjustments and fittings! Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care of everything at no cost to you.
Do you have any retail stores?
No, we don’t have any retail stores because we make the digital experience even better.
How do I use my insurance to order at Glasses.com?
You can use your vision insurance benefits online. Browse your favorite products, add them to your cart and then access your benefits to see how much your out-of-pocket price will be.
What insurance plans do you accept?
We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.
What if I don't know the name of my insurance company?
If your insurance is accepted, we can find your benefit/plan information using this method below:
Personal Information Member First and Last Name Date of Birth Zip code or SSN last 4 digits
Need some help? Call us at 1-800 GLASSES, and we can help you get started.
What if my plan isn't on your list?
You may also use out-of-network benefits for most other vision insurance companies. You can complete and print the out-of-network claim form here. Need some help? Call us at 1-800 GLASSES, and we can help you get started.
If I previously placed an order can I apply my insurance to it?
Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit an out-of-network claim using this form.
What is the reinstatement process if I decide to send my order back?
Once the glasses are received by Glasses.com, a request is sent to the insurance company to reinstate benefits. It can take up to 2 business days from the time the request is sent to the insurance company for the benefits to be reinstated.
Can I use my benefits for everyone on my plan?
You can use your benefits for anyone that is eligible on your plan. You will just need to provide the correct member information for the person you are wanting to order for.
Ray-Ban is the global leader in premium eyewear and by far the best selling eyewear brand in the world. The iconic designs and quality of its frames ensure that Ray-Ban is here to stay.
We will treat your information the same way we'd treat our own. We won't sell your information, we won't use your information to spam you to death, and most importantly, we will do everything we can to make sure your information is secure. Additionally, you can unsubscribe at any time-no hard feelings. If that was too basic, keep reading for the page-turning legal version!
This policy describes the personal information we at glasses.com collect, why we collect it, and how we use it. This policy also describes your options concerning how we collect and use your information. If our information practices change in the future, don't worry-we will notify you by posting the policy changes directly to this web page before any changes are implemented. At glasses.com, we value you and respect your privacy, that is why we only collect your information for three purposes: 1) to improve your shopping experience; 2) to process your order (including verification of your prescription, if necessary and with your authorization); and 3) to keep you up-to-date regarding optical goods, ocular health, and even some awesome promotions. Don't worry, we will maintain and use your information responsibly. We promise. And we won't sell, rent, or loan any of your information to any third party. In other words, that junk mail you just got was not because of us!
What kind of information does glasses.com collect?
We collect personal information that you provide (such as any pictures or videos you upload or use, name, mailing address, phone number, email address, credit card number, patient's name (if different from your own), eyeglass prescription, and the name and phone number of the eye care provider) when placing an order, registering with us, or participating in a promotion. We also maintain a record of your past purchases. Our information systems are also fully integrated which means after your first order, regardless of how you ordered (phone, web, etc.), we can look you up in a snap. Currently, we also use third-party service providers to track and analyze non-personally identifiable information about our visitors and customers. We use this information to improve our site and plan for technical improvements. This information may also be used by our third party service providers to direct advertising content on other web sites. For more information about this type of advertising visit www.networkadvertising.org/managing/opt_out.asp . We reserve the right to publish non-personally identifiable summary information regarding our website visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, it only consists of general summaries of the activities of our visitors and customers.
How does glasses.com use my information?
First, we use your personal information to fulfill your orders. Second, we use it to confirm your order (or contact you if we have any questions regarding your order). Third, we may contact you (either directly or through a service provider bound by strict confidentiality) to help us learn more about your shopping preferences so that we may better serve you. Fourth, we may use your information to help us better improve our site design and your shopping experience. Finally, we may send you notices about our products, services, contests, surveys and promotions or news about eyeglasses or contact lenses, optical goods, or ocular health.
Does glasses.com share my information with third parties?
We do not share your personal information with any third or outside party, except to verify your prescription, as explained in the next paragraph. If you opt to receive no commercial email from us, we will add your email address to a "do not mail" list, which may be given to trusted outside parties in order to ensure your email address is excluded from any third-party email distribution. We do not sell, rent or loan any information about you to any third parties. PLEASE NOTE: On all orders placed, we do attempt to verify or obtain a copy of your eyeglass prescription from the eye care provider that you designate. This information is held under the same strict confidentiality standards as described above and in accordance with all applicable laws.
How do I access my information? How do I update my information?
After you register, you can access your account online by clicking the "My Account" link at the top of any of the pages on www.glasses.com. Here you can edit your billing, shipping, email preferences, login information and password settings. You can also make these changes by calling us at 1-800 GLASSES (1-800-452-7737) to speak with a Customer Service Representative.
How do I remove my information from email, postal mailing and telephone lists?
To change your email preferences, click the "My Account" link and then click "Account Settings & Password." You can also call one of our Customer Service Representatives at 1-800 GLASSES (1-800-452-7737). If you prefer not to receive postal mail, please let us know by sending us an email to email@example.com or give us a call at 1-800 GLASSES (1-800-452-7737). PLEASE NOTE: Requests to be removed from the postal mail list may take up to 6-8 weeks to process. Sorry about that. Also, if you remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. When you make a purchase, we will send you an email to confirm your order, and send an email when your order is shipped. We may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
How does glasses.com protect my child's privacy?
We take children's safety seriously. Consistent with the Children's Online Privacy Protection Act of 1998, we will never request personally identifiable information from anyone under the age of 13. If we are aware or learn that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
What about links to other Internet sites and services?
We may maintain links to other websites that are not under our control. These websites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our customers.
How does glasses.com make sure my order information is secure?
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. More than 90% of Fortune 500 companies use SSL security to protect their sensitive personal and financial information, so you know it's "the good stuff." To check the security of your connection, look at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a secure server, the first characters of the site address will change from "http://" to "https://". When you use our ordering page you can be assured that your sensitive personal information and financial transactions with us are encrypted, safe, and secure.
Does glasses.com use adware or spyware? What is adware? What is spyware?
Adware is software that is installed on your computer that can, for example, create pop-up advertisements or cause your browser to be redirected to other websites. We do not participate in or use third-party services that use adware. We believe this type of advertising could be confusing for some customers. We work to ensure that these third-party adware services do not function on our website.Spyware is software that is installed on your computer that can, for example, record and transmit information regarding the websites you visit or record and transmit your keystrokes to a third party. In addition to being super creepy, we wouldn't want that software used on us. So we don't want it used on you. Spyware, like adware, is often installed without the knowledge of the person using the computer. We do not use spyware and we work to ensure that spyware does not function on our website either.
Terms And Conditions
Terms of Service
Welcome to the www.Glasses.com ("Glasses.com") website. The following Terms of Service govern your use of this website. If you visit or shop at Glasses.com, you accept these conditions, so please read them carefully.
No Professional Advice
When you visit Glasses.com or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal or reminder emails about your glasses. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Unless otherwise noted, all information, account information, articles, data, images, passwords, customer numbers, screens, text, user names, web pages or other materials (collectively, the "Content") appearing on the website are the exclusive property of Glasses.com or its subsidiaries:
All information, products, services, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other Content contained on or used in the website is protected by United States and international copyright laws. All rights reserved.
The trademarks, logos, service marks and trade dress (collectively, the "Trademarks") displayed on the website are registered and unregistered Trademarks of Glasses.com or others. The Trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Glasses.com. All other trademarks not owned by Glasses.com or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Glasses.com or its subsidiaries.
Images of people, objects or places displayed on the website are either the property of, or used with permission by, Glasses.com.
We own or use by permission all software contained on the website, including without limitation all HTML code. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution or reproduction of the software, and such actions could result in severe civil and criminal penalties. We will seek and support prosecuting violators to the maximum extent possible.
You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work or otherwise use the Content of the website for public or commercial purposes without Glasses.com's authorization. Nothing on this website shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication or otherwise.
Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users involved in such violations We also reserve the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request.
One or more patents may apply to this Web site, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; and 6,029,142.
Website License and Prohibited Uses
We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include the use of the website to do any of the following, including but not limited to:
resell or commercially use this website or its contents;
download or copy any account information for the benefit of another merchant or other person or entity;
use any false or inaccurate information for purposes of establishing an account with us;
provide any information or take any other action with the purpose of establishing an account with us in order to place test orders;
delete or revise any material or other information of ours or any other user;
harvest or otherwise collect information about others, including e-mail addresses, without their consent;
collect or otherwise use any data located on the website for litigation or legislative purposes;
take any action that imposes an unreasonable or disproportionately large load on the website's infrastructure;
use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on this website;
use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the website other than (i) the search engine and search agents available from Glasses.com and (ii) generally available third party web browsers
allow any other person or entity to use your Customer Number or other identifying information;
attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Service; or
You further agree not to violate or attempt to violate the security of the website, including, without limitation, actions such as:
accessing data not intended for you or logging into a server or account that you are not authorized to access;
attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to or overloading, using any type of spyware or redirecting software, "flooding," "spamming," "mailbombing" or "crashing" the website;
forcing the placement of cookies;
sending unsolicited e-mail, including promotions and/or advertising of products or services; or
forging any TCP/IP packet header or any part of the header information in any e-mail or posting.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Glasses.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Glasses.com name or Trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the home page of Glasses.com so long as the link does not portray Glasses.com or our products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any Glasses.com logo or other proprietary graphic or trademark as part of the link without our express written permission.
Reselling Products Prohibited
You are absolutely prohibited from reselling in any manner any products you purchase from Glasses.com, whether you purchased the products through the website or by any other means.
Reviews, Comments, Communications and Other Content
We welcome your comments regarding our products, services and website. You may post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a communication or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Glasses.com and a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Glasses.com and any of our sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Glasses.com for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the website in a way that constitutes copyright infringement, please notify us and provide the following information:
A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
Identification of the URL or other specific location on the website where the material that you claim is infringing is located;
Your name, address, telephone number and email address;
A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent or the law;
A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is either the owner, or is authorized to act on behalf of the owner, of an exclusive copyright right that is allegedly infringed; and
An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest.
Our agent for notice claims of copyright infringement on the website can be reached as follows:
We attempt to be as accurate as possible in describing offered products. However, we do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current or error-free. If a product we offer is not as described, your sole remedy is to return it in unused condition.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations-including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any content derived from this website to either a foreign national or a foreign destination in violation of such laws.
We may elect to electronically monitor areas of this website and may disclose any Content, records or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the website. We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
Links to Third Party Websites
Occasionally, we may make available a link to a third party's website. These links will let you leave this website. The linked websites are not under our control, and we are not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked website. We provide the links to you only as a convenience. We do not endorse any third party linked website or its use or contents.
Disclaimer of Warranties and Limitation of Liability
THIS WEBSITE IS PROVIDED BY GLASSES.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. GLASSES.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GLASSES.COMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GLASSES.COMDOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR E-MAIL SENT FROM GLASSES.COMARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GLASSES.COMWILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting this website, you agree that the laws of the state of Utah, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between us.
Website Policies and Modification
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