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Text Messaging Customer Relations


COMMON SHORT CODES TERMS & CONDITIONS

HOW TO OPT IN

You may opt-in by texting the keyword "GLASSES" or "REORDER" to 32020, 62020, 733455 and 536737. 4msgs/order. You may also opt-in by sending an MMS prescription to 32020, 62020, 733455 and 536737 to place an order for glasses. 4 msgs/order. You may opt-in to the Chat service by texting "INFO" where a user can chat with an agent who can assist with any order questions. Frequency depends on the user's response.

HOW TO OPT OUT

To opt-out from our SMS service you can text "STOP" to the short codes 32020, 62020, 733455 or 536737 from your mobile phone. You will be unsubscribed from the text program. You will receive one SMS that confirms you have successfully opted-out. After that you will receive no more messages for this system until you opt-in again.

HOW TO GET HELP OR SUPPORT

To get help at any time, you can email us at info@glasses.com or call us toll free at 1-800 GLASSES (1-800-452-7737). From your phone you can also text "HELP" to the short codes 32020, 62020, 733455 or 536737. Supported carriers are AT&T, U.S. Cellular, Verizon Wireless, Sprint, Cricket, Boost, Virgin Mobile, and T-Mobile. 4 messages/order. Message & Data Rates May Apply.

PRIVACY POLICY

At Glasses.com, "Glasses.com" or "we", we value our customers and respect your privacy. We don't sell, rent or loan any information about you to any third party. We collect customer information to be able to process your order and verify your prescription (if necessary and only with your authorization), as well as improve your shopping experience and to communicate with you about our products, services, contests, surveys and promotions as well as helpful information regarding eyeglasses, optical goods, or ocular health. Glasses.com recognizes that it must maintain and use customer information responsibly.