COMMON SHORT CODES TERMS & CONDITIONS
HOW TO OPT IN
You may opt-in by texting the keyword "GLASSES" or "REORDER" to 32020, 62020, 733455 and 536737. 4msgs/order. You may also opt-in by sending an MMS prescription to 32020, 62020, 733455 and 536737 to place an order for glasses. 4 msgs/order. You may opt-in to the Chat service by texting "INFO" where a user can chat with an agent who can assist with any order questions. Frequency depends on the user's response.
HOW TO OPT OUT
To opt-out from our SMS service you can text "STOP" to the short codes 32020, 62020, 733455 or 536737 from your mobile phone. You will be unsubscribed from the text program. You will receive one SMS that confirms you have successfully opted-out. After that you will receive no more messages for this system until you opt-in again.
HOW TO GET HELP OR SUPPORT
To get help at any time, you can email us at email@example.com or call us toll free at 1-800 GLASSES (1-800-452-7737). From your phone you can also text "HELP" to the short codes 32020, 62020, 733455 or 536737. Supported carriers are AT&T, U.S. Cellular, Verizon Wireless, Sprint, Cricket, Boost, Virgin Mobile, and T-Mobile. 4 messages/order. Message & Data Rates May Apply.
At Glasses.com, "Glasses.com" or "we", we value our customers and respect your privacy. We don't sell, rent or loan any information about you to any third party. We collect customer information to be able to process your order and verify your prescription (if necessary and only with your authorization), as well as improve your shopping experience and to communicate with you about our products, services, contests, surveys and promotions as well as helpful information regarding eyeglasses, optical goods, or ocular health. Glasses.com recognizes that it must maintain and use customer information responsibly.
Returns within 30 Days - No Questions Asked
You can return your glasses for any reason during the first 30 days.
All frames have a 1-year warranty against manufacturing defects.
Damaged Glasses Replacement
If your glasses are damaged within the first year, we will offer you 50% off the same glasses as a replacement. If we do not carry the same frame, we will discount your order for new frames by 50% off what you paid for the original frames.
We start with high-quality, lightweight polycarbonate lenses and CleanShield™ No Glare lens treatment from Carl Zeiss Vision & move up from there. Others' base price is usually for uncoated plastic lenses.
Worried about buying glasses online? Don't. With our virtual try on technology you can buy with confidence.
Simply use one of our models or upload a picture of yourself, partner, coworker, or friend and virtually try on as many frames as you desire. On our home page, you can also find helpful suggestions based on face shape, personal preference, or preferred brand.
Need a second opinion? Share your images with others by simply uploading your virtual image to your favorite social network and letting your friends give their input. Of course, if your friends are wrong you can take advantage of our 30 day, no questions asked, money back guarantee.