HOW CAN I MAKE SURE MY GLASSES ARE ALWAYS UP TO DATE?

You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.

HOW DO I CHARGE MY OAKLEY META GLASSES?

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app. *The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case

To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.

Charging safety

For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.

HOW LONG DOES IT TAKE TO CHARGE MY GLASSES?

You can charge Oakely Meta HSTN up to 80% in just 45 minutes.

You can fully charge Oakley Meta Vanguard up in just 75 minutes. Plus, Oakley Meta Vanguard comes with a charging case that can provide an additional 36 hours of charging on the go, so you can complete your workout with ease. The case can be fully charged in 3.5 hours using a USB-C cable.

HOW DO I CHECK THE CHARGE LEVEL OF MY GLASSES AND CASE?

Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI mobile app or your charging case.

From the Meta AI mobile app

When your glasses are connected to the Meta AI mobile app, you'll be able to see the charge status of your glasses in the Devices tab. If your glasses are docked in the case, you will also see the charge level of your case.

From your charging case:

The charging case has an LED on the front that shows the charge level of your glasses and case.

• 1. Glasses docked
  When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.
  Green solid light: Glasses fully charged
  Orange solid light: Glasses charging
  Red blinking light: Charging error
• 2. Case empty
  When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it's empty to see the charge level of the case.
  Green solid light: Case fully charged
  Orange solid light: Case not fully charged
  Orange blinking light: Low battery
  Red blinking light: Charging error

HOW LONG DO FULLY CHARGED GLASSES LAST?

A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you’re using the features.

A fully charged pair of Oakley Meta Vanguard glasses can last up to 6 hours of continuous audio playback, 9 hours of typical use. The number of hours varies according to how you’re using the features.

HOW DO I OPERATE THE CAMERA IN LOW LIGHT OR MOTION CONDITIONS?

The camera automatically adjusts to your environment for consistently high quality photo and video captures.

WHAT IS THE CAPTURE LED?

The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on. If you have additional privacy or data questions, please visit the Meta AI Help Center

HOW DO THE AUDIO CONTROLS WORK?

Use the touchpad on the right temple of your glasses to control playback and volume:

• • Tap once to pause or resume playback.
• • Double tap to skip forward.
• • Triple tap to skip back.
• • Swipe forward to turn the volume up.
• • Swipe back to turn the volume down.
• • When you close your glasses, audio streaming will pause.
• • When you reopen the glasses, they will reconnect via Bluetooth.

HOW DO I ADJUST VOLUME ON MY GLASSES?

To adjust volume on your glasses, swipe forward on the touchpad to turn the volume up and swipe back to turn it down. You can also adjust the volume of system sounds in the Meta AI app. Some examples of system sounds include the low-battery warning and the sound that indicates you're taking a photo.

• 1. From the Meta AI app, go to Settings.
• 2. Tap System Alerts.
• 3. Tap System Sounds.

CAN I CHANGE THE LED BRIGHTNESS SETTING?

Your glasses have two lights: an inward-facing notification LED and a front-facing capture LED, which lets people know you’re taking a photo or recording a video. You can customize the brightness of the inward-facing notification LED within Settings in your Meta AI app.

Available brightness options are Automatic, Low, Medium, and High. Automatic brightness uses the ambient light sensor to adjust based on your environment.

HOW DO I MANAGE MY NOTIFICATION AND SYSTEM ALERT PREFERENCES?

You can control your notification and system alert preferences from the Meta AI app. To view and manage your settings:

• • Launch the app.
• • Go to Settings.
• • Tap System Alerts.

System Alerts lets you manage how your glasses send you signals:

• • Push Notifications send important information to your phone’s lock screen, such as low storage warnings.
• • System Sounds lets you adjust the volume for system sounds, like the sound that plays when you take a photo. These sounds cannot be turned off.

HOW DO I IMPORT MEDIA FROM MY GLASSES TO MY SMARTPHONE?

To import media from your glasses to your smartphone, follow these steps:

• 1. Enable Bluetooth on your phone and pair your glasses with your phone via the Meta AI app.
• 2. Tap the circular download button in the lower right-hand corner of the app home screen, which shows how many captures are available for download.
• 3. For tasks that require a fast connection, like imports and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request, and the glasses will start transferring the files to the app.

HOW DO I SHARE PHOTOS AND VIDEOS FROM MY SMARTPHONE?

Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

HOW DO I TURN MY GLASSES ON AND OFF?

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.

• • To turn ON: Slide the power switch towards the lens. The notification LED will start blinking white. When the LED turns solid green, your glasses are ready to use.
• • To turn OFF: Slide the power switch all the way to the left. The notification LED will blink red to indicate that the glasses have turned off.

HOW DO I TAKE A PICTURE OR VIDEO USING OAKLEY META GLASSES?

There are two ways to take photos and videos with your Oakley Meta glasses:

• 1. One-touch control
  • To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
  • To record a video, press and hold the capture button to record a 30-second, 60-second, or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording.
  • The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.
• 2. Hands-free voice command
  • When Voice is wake-word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
  • When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
  • To learn more, watch the Product Tour via the Meta AI app within Settings.

WHAT DO THE LIGHTS ON MY NOTIFICATION LED MEAN?

The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.

• Power
  • Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple of seconds to let you know your glasses are ready to use.
  • Wake: The notification LED briefly blinks white then green to indicate your glasses are ready.
  • Low battery: The notification LED blinks orange 4 times when battery is low.
  • Shutdown: The notification LED blinks red 4 times when the glasses are about to automatically shut down due to low battery or extreme temperature.
• Photo and Video Capture
  • Photos: Both the notification LED and the capture LED blink white once when you take a photo.
  • Videos: Both LEDs turn solid white while recording video.
  • Capture errors: The notification LED turns solid orange for about 3 seconds if there’s a problem preventing captures.
• Voice
  • The notification LED pulses white to indicate voice commands are enabled or the wake word has been activated.
• Calling
  • Incoming call: The notification LED blinks white.
  • Call connected: The notification LED pulses white while on a call.

HOW DO I ENABLE USING VOICE FOR TALKING TO MY OAKLEY META GLASSES?

You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:

• 1. Open the Meta AI app and go to Settings.
• 2. Tap Voice, then toggle next to Voice Control.

CAN I TALK TO MY GLASSES WITHOUT USING THE WAKE WORD "HEY META"?

When Voice is enabled, you can press and hold the touchpad to use it.

WHAT CAN I DO WITH “HEY META”?

You can use "Hey Meta" to answer questions in the moment, get information, spark creativity, and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture

• “Hey Meta, take a photo.”
• “Hey Meta, take a picture.”

Video Capture

• “Hey Meta, start a video.”
• “Hey Meta, start recording.”
• “Hey Meta, record a video now.”
• “Hey Meta, take a video.”
• “Hey Meta, end video.”
• “Hey Meta, stop video.”

Calling and Messaging

• “Hey Meta, call [contact name].”
• “Hey Meta, call [contact name] on Messenger/Whatsapp.”
• “Hey Meta, send a message to [contact name].”
• “Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control

• “Hey Meta, pause.”
• “Hey Meta, next.”
• “Hey Meta, stop.”
• “Hey Meta, resume.”
• “Hey Meta, volume up.”
• “Hey Meta, volume down.”

Battery Status

• “Hey Meta, battery status.”
• “Hey Meta, how much battery is left?”

Sharing from Glasses

• “Hey Meta, take a picture and send it to [contact name].”
• “Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone.”

Time & Date

• “Hey Meta, what time is it?”
• “Hey Meta, what's the date?”

Set a Timer

You can set a timer for up to 24 hours. You can have up to 3 active timers. Ensure notifications are on, your glasses are connected via Bluetooth, and voice control is enabled.

• Set a timer: “Hey Meta, set a timer for 5 minutes.”
• Change a timer: “Hey Meta, change my 5-minute timer to 10 minutes.”
• Cancel a timer: “Hey Meta, cancel my 30-minute timer.”
• Review timers: “Hey Meta, what are my timers?”

Set Reminders

You can set reminders for up to 3 years. Up to 3 active reminders are allowed. Ensure notifications are on, your glasses are connected via Bluetooth, and voice control is enabled.

• Set a reminder: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
• Change a reminder: “Hey Meta, change my reminder for Tuesday to Wednesday.”
• Cancel a reminder: “Hey Meta, cancel my reminder for Friday.”
• Review reminders: “Hey Meta, what are the reminders I have set up?”

Create Alarms

You can set alarms for up to 24 hours. Up to 3 active alarms are allowed. Ensure notifications are on, your phone is not in “Do Not Disturb,” your glasses are connected via Bluetooth, and voice control is enabled.

• Set an alarm: “Hey Meta, set an alarm for 5:30 p.m.”
• Change an alarm: “Hey Meta, change my alarm from 6:00 to 7:00.”
• Cancel an alarm: “Hey Meta, cancel my alarm for tomorrow morning.”
• Review alarms: “Hey Meta, what are the alarms I have set up?”

Be Informed

• “Hey Meta, who sang the song ‘Hey Brother’? Tell me more about the artist.”
• “Hey Meta, what’s the population of Singapore? Tell me one of the popular dishes there.”
• “Hey Meta, when was the Washington Monument built? How tall is it?”

Be Inspired

• “Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?”
• “Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts.”

Be Creative

• “Hey Meta, write an old-school rap about cats.”
• “Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1-line message and send it to [contact name]?”

Meta AI and voice commands are available only in selected countries and languages. Please check local availability.

HOW DO I SEND AND RECEIVE MESSAGES USING VOICE?

You can use either WhatsApp or Messenger to send and receive messages. Once you’ve selected your default provider in the Meta AI app, the following voice commands will automatically activate your chosen method.

To send a message

• “Hey Meta, send a message to [contact name].”

To hear message notifications

In the app settings, under Calling and Messaging, choose the service (Messenger or WhatsApp) and select Announce Messages.

To hear message content in notifications

In the app settings, under Calling and Messaging, choose the service (Messenger or WhatsApp) and select Announce Messages and Read Out Messages.

If you don’t want to use your default provider

• “Hey Meta, send a message to [contact name] on Messenger/WhatsApp.”

HOW DO I MAKE CALLS USING VOICE?

You can use either WhatsApp or Messenger to make calls. Once you’ve selected your default provider in the Meta AI app, the following voice commands will automatically activate your chosen method:

To make a call

• “Hey Meta, call [contact name].”

If you don’t want to use your default provider

• “Hey Meta, call [contact name] on Messenger/WhatsApp.”

HOW DO I PAIR MY GLASSES WITH THE META AI APP?

To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the Add Device button on the top right. Then:

• 1. Select either Oakley Stories or Oakley Meta and proceed until you reach the Bluetooth pairing stage (Bluetooth permissions must be granted).
• 2. Make sure your glasses are turned on and placed in the case.
• 3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
• 4. Your glasses should automatically appear in the app when they’re ready to pair.

HOW LONG DOES THE BATTERY LAST? / HOW OFTEN WILL I NEED TO RECHARGE?

Your Oakley Meta glasses and charging case have different charge lifecycles:

Charging Case

• A fully charged case provides 5 additional frame charges.
• You can fully charge the case to 100% in 3.5 hours.

Glasses Battery

• Listen to music for up to 5 hours.
• Capture and transfer about 1,200 photos.
• Make video calls for about 1.5 hours.

Actual battery life may vary depending on usage and other factors.

WHAT IS AUTO-IMPORT? HOW DO I ENABLE IT?

When auto-import is enabled, Meta AI will import media automatically while your glasses are turned on and in the charging case. Ensure that Bluetooth is enabled and your phone is connected to your saved Wi-Fi. On Android 13+ devices, Auto-import is enabled by default.

For other Android versions:

• 1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
• 2. Provide the necessary location permissions when prompted.
• 3. Add the Wi-Fi network connected to your phone to the Wi-Fi list.

For iOS:

• 1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
• 2. Provide the necessary location permissions when prompted.
• 3. Add the Wi-Fi network connected to your iPhone to the Wi-Fi list.

WHAT ACCESSIBILITY FEATURES ARE AVAILABLE ON OAKLEY META GLASSES?

If you have an accessibility request or encounter an issue with an accessibility-related feature, please submit a report in the Meta AI app by going to Settings > Help & Support.

WHAT CAN I DO IF I RECEIVE A REPLY THAT IS OFFENSIVE?

If you receive a reply that's offensive, open the Meta AI app, navigate to that particular response in the AI tab, and click the thumbs-down button. You can then indicate whether the content is inaccurate, unhelpful, harmful, or offensive.

HOW TO CONFIGURE MESSENGER FOR USE WITH OAKLEY META GLASSES?

In the Meta AI app, go to Calling & Messaging > Messenger, click on Connect, and follow the instructions.

HOW TO ACTIVATE VOICE CONTROLS ON OAKLEY META GLASSES?

You can activate voice controls by saying “Hey Meta” on your Oakley Meta glasses.

HOW TO INITIATE A CALL ON MESSENGER?

After activating voice controls, use one of the following commands to make a call on Messenger:

• “Call [contact name] on Messenger”
• “Call [contact name]”

HOW TO ANSWER AN INCOMING MESSENGER CALL USING GESTURE?

You can answer a call using tap gestures on the right-side arm of the glasses:

• Double tap to answer the call.
• Tap and hold to reject the call.
• While in the call, double tap to hang up.

HOW TO SEND A MESSAGE ON MESSENGER?

After activating voice controls, use one of the following commands to send a message on Messenger:

• “Send a message to [contact name] on Messenger”
• “Message [contact name] on Messenger”
• “Message [contact name]”
• “Message [contact name] I am running late”

HOW TO REPLY TO A MESSAGE ON MESSENGER?

You can reply to an incoming message from Messenger by activating voice controls and saying “reply” within 60 seconds of receiving the message. For example: “Hey Meta, reply”.

HOW TO CONTROL MESSENGER MESSAGE ANNOUNCEMENTS AND READOUTS?

In the Meta AI app, go to Communications >> Messenger and enable the following options:

• Announce Messages: Get a notification of the message sender's name.
• Read Out Messages: Have the content of the message read aloud.

HOW TO SHARE A PHOTO DIRECTLY FROM YOUR GLASSES?

After activating voice controls and connecting to your providers (Messenger, WhatsApp, or your phone) in the Communications settings of the Meta AI app, use one of the following commands to take a new photo and send it:

• “Send a photo to [contact name]”
• “Take a picture and send to [contact name]”

You can specify your preferred provider in the voice command by saying: “Send a photo to [contact name] on Messenger/WhatsApp/my phone”. The assistant will ask for confirmation before sending. All photos shared from your glasses will be available for import in the Meta AI app.

Note: For iPhone's iMessage, you will still need to go to your phone to confirm sending.

HOW DO I TURN ON MY LOCATION FOR VOICE CONTROL?

To enable location for voice controls, go to your phone settings and ensure that location access is set to “Always Allow” for the Meta AI app. This will allow you to ask location-based real-time questions, such as about the weather.

HOW CAN I SHARE MY VIEW DURING A VIDEO CALL?

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time. You can share the view from your Oakley Meta glasses during a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.

• On a video call, double-press the capture button to switch from the phone camera to the glasses camera, and double-press again to switch back.
• Once you’re sharing video from the glasses camera, you can lock your phone to go hands-free while continuing to share your point of view.

HOW CAN I STREAM APPLE MUSIC FROM MY PHONE TO MY OAKLEY META GLASSES?

Stream Apple Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.

To turn on Apple Music:

• From the Meta AI mobile app, tap the glasses icon in the bottom right.
• Tap the settings gear next to your glasses.
• Tap Connected Apps.
• Tap Apple Music.
• Tap Connect Apple Music.

Touch Controls

• Tap and hold to play a recommendation from Apple Music.
• Tap once to pause or play audio.
• Double-tap to skip forward.
• Triple-tap to skip back.
• Swipe forward to turn the volume up.
• Swipe back to turn the volume down.

Voice Controls

If you’ve enabled voice controls in the Meta AI app, you can control playback and search using the following phrases after saying “Hey Meta…”:

• Play Apple Music
• Pause
• Skip
• Volume up / down
• Play… (name any song, album, artist, playlist, or station)

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

HOW CAN I STREAM AMAZON MUSIC FROM MY PHONE TO MY OAKLEY META GLASSES?

Stream Amazon Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.

To turn on Amazon Music:

• From the Meta AI mobile app, tap the glasses icon in the bottom right.
• Tap the settings gear next to your glasses.
• Tap Connected Apps.
• Tap Amazon Music.
• Tap Connect Amazon Music (an Amazon Prime subscription is required to access Amazon Music’s library).

Touch Controls

• Tap and hold to play a recommendation from Amazon Music Play Now.
• Tap once to pause or play audio.
• Double-tap to skip forward.
• Triple-tap to skip back.
• Swipe forward to turn the volume up.
• Swipe back to turn the volume down.

Voice Controls

If you’ve enabled voice controls in the Meta AI app, you can control playback by saying the following phrases after saying “Hey Meta…”:

• Play Amazon Music
• Pause
• Skip
• Volume up / down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

HOW CAN I STREAM CALM FROM MY PHONE TO MY OAKLEY META GLASSES?

Stream Calm from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.

To turn on Calm:

• From the Meta AI mobile app, tap the glasses icon in the bottom right.
• Tap the settings gear next to your glasses.
• Tap Connected Apps.
• Tap Calm.
• Tap Connect Calm.

Touch Controls

• Tap once to pause or play audio.
• Swipe forward to turn the volume up.
• Swipe back to turn the volume down.

Voice Controls

If you’ve enabled voice controls in the Meta AI app, you can control playback and search by saying the following phrases after saying “Hey Meta…”:

• Play Calm
• Pause
• Skip
• Volume up / down
• Play… (name a topic, title, or narrator). For example:
  • “Hey Meta, play The Daily Calm”
  • “Hey Meta, play a breathing exercise on Calm”
  • “Hey Meta, play Mindful Running Music on Calm”
  • “Hey Meta, play the latest wisdom on Calm”

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

WHAT IS THE SMART CROP FEATURE?

The Smart Crop feature allows your glasses to automatically correct pictures by cropping images where there is a partial occlusion (like hats or hair) and adjusting the lighting. Smart Crop is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

HOW CAN I ASK META AI ABOUT WHAT I SEE THROUGH MY OAKLEY META GLASSES?

You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information. You can also say "Hey Meta, look and..." to have Meta AI take a photo to use in its response. Alternatively, take a photo using your voice or the capture button, and within a few seconds say "Hey Meta..." to ask a question about the photo.

Examples:

• Ask about the world around you:
  • "Hey Meta, describe what I'm seeing."
  • "Hey Meta, tell me about this monument."
  • "Hey Meta, translate this text into English."
  • "Hey Meta, summarize this."
• Take actions on text around you:
  • "Hey Meta, call this phone number."
  • "Hey Meta, message this phone number."
  • "Hey Meta, scan this QR code."
• Get gardening tips:
  • "Hey Meta, how much water do these flowers need?"
• Express yourself:
  • "Hey Meta, describe this landscape in an inspiring way."
  • "Hey Meta, write a funny poem about this dog."

Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.

WHAT IS THE EARLY ACCESS PROGRAM?

The Early Access program for Oakley Meta glasses allows you to be among the first to experience new technology and features. As a participant, you can provide feedback that helps shape the future of Oakley Meta glasses, ensuring our products continue to meet your needs and expectations.

How to join:

You can sign up for the Early Access program waitlist at https://www.meta.com/smart-glasses/early-access-program/. Once accepted, join the program from the Meta AI app:

• From the Meta AI app, tap the gear symbol in the bottom right.
• Swipe down and tap Early Access.
• Select the button next to Share additional data.
• Tap the toggle next to Early Access program.
• Tap Join Early Access.

Once you join, you’ll receive notifications on new and upcoming features to try. Early Access features will be listed under Early Access in Settings in the Meta AI app.

HOW CAN I REMOVE MY OAKLEY META GLASSES FROM THEIR CHARGING CASE?

To safely remove your Oakley Meta glasses from the charging case, gently pull up on the hinge where the arm meets the frame. This will undock the glasses without leaving smudges on the lenses.

HOW CAN I RESPOND WITHOUT SAYING “HEY META” ON OAKLEY META GLASSES?

When this feature is turned on, you can make a follow-up request or ask another question without saying “Hey Meta.”

Examples:

• Ask: “Hey Meta, when was the Washington Monument built?” Follow-up: “How tall is it?”
• Ask: “Hey Meta, what’s the weather like in Seattle?” Follow-up: “How much battery do I have left?”

Respond without “Hey Meta” is on by default. You can turn this feature on or off anytime from the Meta AI app.

To turn Respond without “Hey Meta” on or off:

• From the Meta AI mobile app, tap the glasses icon in the bottom right.
• Tap the settings gear next to your glasses.
• Tap Meta AI.
• Tap “Hey Meta” preferences.
• Tap the toggle next to Respond without “Hey Meta” to turn this feature on or off.

When this feature is on, your microphone stays active for a short time after each request and will turn off automatically after a few seconds if you do not make an additional request. You can end a conversation by saying "Stop" or "Cancel."

If you start talking during the short follow-up period, the glasses will record and process your audio. The notification LED will indicate when your glasses are processing audio. To protect your privacy, if speech is not intended for your glasses, it will not react. Some requests may be temporarily disabled after certain actions, such as music controls, to avoid disrupting playback.

Note: This feature is not available if your microphone is in active use, for example, when making a call or recording a video.

HOW CAN I SHARE TO INSTAGRAM STORIES FROM OAKLEY META GLASSES?

You can share photos captured with Oakley Meta glasses to Instagram Stories. Make sure voice interactions are turned on and your Instagram profile is connected to the Meta AI app.

To connect your Instagram profile to the Meta AI app:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap Communication.
• Tap Connect next to Instagram.
• Follow the on-screen instructions to connect your Instagram profile.

The connected Instagram profile will be the one currently active on your Instagram app. If you switch profiles in Instagram, connection with Meta AI may be lost.

To disconnect your Instagram profile from the Meta AI app:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap Communication.
• Tap Instagram.
• Tap Disconnect Instagram.

Voice commands to share to Instagram Stories:

• “Hey Meta, post a photo to Instagram” – take a new photo and add it to your Story.
• “Hey Meta, share my last photo to Instagram” – share the last photo you took to your Story.

Please note: You cannot preview or edit media before sharing to Instagram Stories. All shared media will be available to view in the Meta AI app. The audience for your Story is determined by your Instagram profile privacy settings. Stories can be deleted using the Instagram app.

HOW CAN I SHARE TO FACEBOOK STORIES FROM OAKLEY META GLASSES?

You can share photos captured with Oakley Meta glasses to Facebook Stories. Ensure voice interactions are enabled and your Facebook profile is connected to the Meta AI app.

To connect your Facebook profile to the Meta AI app:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap Communication.
• Tap Connect next to Facebook.
• Follow the on-screen instructions to connect your Facebook profile.

The connected Facebook profile will be the one currently active on your Facebook app. Switching profiles in Facebook may break the connection with Meta AI.

To disconnect your Facebook profile from the Meta AI app:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap Communication.
• Tap Facebook.
• Tap Disconnect Facebook.

Voice commands to share to Facebook Stories:

• “Hey Meta, post a photo to Facebook” – take a new photo and add it to your Story.
• “Hey Meta, share my last photo to Facebook” – share the last photo you took to your Story.

Note: You cannot preview or edit media before sharing to Facebook Stories. Shared media will be available to view in the Meta AI app. Your Story audience depends on your Facebook profile privacy settings. Stories can be deleted using the Facebook app.

HOW CAN I ACTIVATE MESSAGE ANNOUNCEMENT AND READ OUT ON OAKLEY META GLASSES?

Your Oakley Meta glasses can alert you of incoming calls and messages from Messenger, WhatsApp, and your iPhone or Android phone. When connected to a provider with voice controls enabled, your glasses can announce who’s calling or messaging you and can read out your messages.

To set up message announcement and read out:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap Communication, or select the device you want to manage settings for, then tap Communication.
• Tap Your phone, Messenger or WhatsApp, then toggle Announce messages or Automatic message read out to turn these features on or off.

Notes: - If you cannot hear message announcements, make sure Bluetooth permission is enabled in your phone’s Messenger app settings. - When vanish mode is enabled on Messenger, your glasses will not read messages out loud.

Responding to incoming calls:

• Touch controls: Use the touchpad on the right arm of the glasses.
  • Double-tap to answer a call.
  • Press and hold to reject a call.
• Voice controls:
  • “Hey Meta, answer.”
  • “Hey Meta, reject.”

Notes for iPhones: - If Siri’s call announcements are enabled, you may hear both Siri and Meta announcements. Disable Siri announcements in iPhone settings for Siri if desired. - Messenger and WhatsApp calls may sometimes be announced as an iPhone call. To turn off these announcements, you may need to disable incoming call announcements for your iPhone as well.

HOW CAN I USE SHAZAM ON OAKLEY META GLASSES?

You can identify nearby music hands-free with Shazam on Oakley Meta glasses. Make sure Meta AI and voice controls are enabled to use Shazam.

To set up Shazam on Oakley Meta glasses:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap App connections.
• Tap Shazam.
• Tap Connect Shazam.

To use Shazam on Oakley Meta glasses:

• “Hey Meta, use Shazam.”
• “Hey Meta, what’s this song?”

Your glasses will announce the Shazam results. You can also review your Shazam results and a log of your voice commands in the Meta AI tab.

HOW CAN I CHANGE THE VOICE THAT I INTERACT WITH ON OAKLEY META GLASSES?

You can customize the voice that you interact with on Oakley Meta glasses through the Meta AI app.

To change the voice:

• Open the Meta AI app on your phone.
• Tap the glasses icon in the bottom right, then the gear symbol next to your glasses.
• Tap Meta AI.
• Tap Language and voice.
• Tap the play button to hear available voice options. When you find the voice you want, tap the checkbox next to it, then tap Save in the top right-hand corner.

WHAT DO I NEED TO USE OAKLEY META GLASSES?

To operate Oakley Meta glasses, you need to connect your glasses with a smartphone and the Meta AI app. Here’s the complete checklist:

• - Smartphone with a recent operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See the complete list of supported phones here.
• - Wireless internet access.
• USB-C charging plug (if charging from a power outlet and not directly from a USB point).
• - A valid Meta account.
• - Meta AI app, downloadable from your App Store here or Google Play here, or by scanning the provided QR code.

WHAT'S INCLUDED WITH MY OAKLEY META GLASSES?

Your Oakley Meta glasses come with the following accessories and user manuals:

• - Charging case
• - Quick Start Guide
• - Safety & Warranty Guide (also downloadable here for Oakley Meta HSTN and here for Oakley Meta Vanguard)
• - Instructions for ordering prescription lenses
• - Cleaning cloth

HOW DO I SET UP MY OAKLEY META GLASSES?

When you first unbox your Oakley glasses:

• 1. Remove the plastic tab between the case and the glasses.
• 2. Make sure your glasses are redocked inside the case.
• 3. Wait until the LED light starts flashing blue.
• 4. Your device is now ready to pair.

Manually:

• 1. Place your glasses inside the case.
• 2. Press and hold the button on the back of the case for at least 5 seconds.
• 3. Wait until the LED light starts flashing blue.
• 4. Your device is now ready to pair.

Pairing your glasses with your phone:

• 1. Download the Meta AI app from your app store and log in using your Meta account.
• 2. Turn on the Bluetooth setting on your phone.
• 3. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to the next step.)
• 4. Your glasses need to be fully charged before pairing. If needed, place them inside the charging case and connect the case to a power source.
• 5. Put your glasses into Bluetooth pairing mode. Fold both arms and hold the capture button on top of the frames for 12 seconds until the LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they’re in pairing mode, which can take up to 10 seconds.
• 6. Follow the instructions in the Meta AI app to finish setting up your glasses.
• 7. Enjoy exploring your world in a new way with the Oakley Meta glasses collection.

For illustrated setup instructions, please refer to the Meta AI app.

DO I NEED WIFI ACCESS TO USE OAKLEY META GLASSES?

Your glasses use Wi-Fi in two different ways:

• - For normal use, the Meta AI app connects to your Wi-Fi network.
• - When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

ARE MY OAKLEY META GLASSES WATERPROOF?

Oakley Meta glasses are IPX4 water resistant. This means your glasses are safe if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry, and you're good to go.

The product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the product thoroughly and clear the charging areas of residue or other debris.

WHERE CAN I FIND CARE TIPS AND INSTRUCTIONS?

You'll find complete care, safety, and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here for Oakley Meta HSTN and here for Oakley Meta Vanguard.

WHERE DO I FIND THE PRODUCT SERIAL NUMBER OF MY GLASSES AND CASE?

You can find your Oakley Meta glasses collection serial number in two places:

• 1. In the Meta AI app under: Your glasses settings → General → About
• 2. Printed on the inside of the left temple of your glasses

HOW DO I SWITCH THE META ACCOUNT ASSOCIATED WITH MY OAKLEY META GLASSES? / CAN SOMEONE ELSE USE MY OAKLEY META GLASSES AFTER ME?

Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.

When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.

To factory reset:

• 1. Make sure the glasses are fully powered on and arms closed
• 2. Press the capture button 5 times until the notification LED turns orange.
• 3. Press and hold the capture button until the notification LED starts flashing.
• 4. Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

CAN I PAIR MY OAKLEY META GLASSES WITH MORE THAN ONE META ACCOUNT?

Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.

When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.

To factory reset:

• 1. Make sure the glasses are fully powered on and arms closed
• 2. Press the capture button 5 times until the notification LED turns orange.
• 3. Press and hold the capture button until the notification LED starts flashing.
• 4. Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate factory reset is complete.

HOW DO I REWATCH THE INTRODUCTORY PRODUCT TOUR?

You can rewatch the Product Tour in the "Learn and explore" section. You can find that by going to the devices tab and scrolling down until you see learn and explore. Tap "see all" and scroll down until you find the "Product Tour" option.

DO I HAVE TO USE A META ACCOUNT TO USE META AI APP AND GLASSES?

You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook, or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday, and email address.

IF I’M AN EXISTING USER AND SWITCHED TO A META ACCOUNT, HOW LONG DO I HAVE TO IMPORT MY PHOTOS AND VIDEOS FROM MY GLASSES TO THE META AI APP?

As an existing user switching to a Meta account in the Meta AI app, you have 60 days to pair your glasses and complete the migration. If migration is not completed within 60 days, a factory reset will be required, which will result in the loss of any photos or videos stored on the glasses that have not yet been imported to the app.

WHAT SHOULD I DO IF MY GLASSES WON'T TURN ON?

If your glasses aren’t turning on, try the following steps:

• 1. Press and hold the power button until the notification LED lights up.
• 2. Dock the glasses inside the charging case and charge for at least an hour. Ensure the charging pins on both the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, a different charger, or a USB-C charging block.
• 3. If you’ve tried steps 1 and 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair.

Please note:

• • Your glasses and charging case should arrive partially charged.
• • Using the charging case is the only method to charge your glasses.
• • Software updates require a minimum charge level that varies depending on temperature. The Meta AI app shows a warning if your glasses need more charge to proceed with an update.

SOMETHING WENT WRONG WHILE TRYING TO MAKE A CALL OR SEND A MESSAGE WITH MY OAKLEY META GLASSES. WHAT SHOULD I DO?

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

• Update and log in to the Messenger app
  1. 1. Open Apple’s App Store and search for Messenger.
  2. 2. Tap Update to update the app.
  3. 3. If the app says Open that means the app is up to date.
  4. 4. Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.
• Enable Bluetooth permissions for Messenger
  1. 1. Open the Settings app on your iPhone.
  2. 2. Tap Privacy then tap Bluetooth.
  3. 3. Find Messenger and turn the toggle on.
• Disconnect then reconnect Messenger to Meta AI
  1. To disconnect Messenger:
     1. 1. Open Meta AI app tap your profile picture in the top right.
     2. 2. Tap Calling and messaging then tap Messenger.
     3. 3. Tap Disconnect Messenger.
  2. To reconnect Messenger:
     1. 1. From the Meta AI and tap your profile picture in the top right.
     2. 2. Tap Calling and messaging then tap Connect Messenger.

MY GLASSES AREN'T PAIRING WITH THE APP, WHAT SHOULD I DO?

If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.

Make sure that:

1. 1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. 2. Bluetooth is enabled on your phone.
3. 3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. 4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If your Oakley Meta glasses still don’t appear in the app, complete the following steps:

1. 1. Press and hold the power button until the notification LED turns off (powered off). Then press and hold the power button until the notification LED turns on (powered on)
2. 2. Try quitting the Meta AI app and reopening it.

If you’re still unable to pair to the app during setup, please contact Customer Care here.

I'M HAVING ISSUES USING "HEY META" WITH OAKLEY META COLLECTION. WHAT SHOULD I DO?

When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:

• - Make sure your glasses are on and the battery is charged.
• - Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
• - Make sure there's no background noise that may interfere with voice controls.
• - Make sure your phone is within Bluetooth distance of your glasses.

I LEFT MY CHARGING CASE PLUGGED IN FOR A LONG TIME (E.G. OVERNIGHT), AND IT'S STILL NOT CHARGED. WHY?

While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:

• 1. A consistent and persistent pulsing orange or green pattern on charging case LED
• 2. Missing charging icon in Meta AI app.

If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.

If the case is still not charging, you can do a reset with the following actions:

• 1. Take glasses out of case
• 2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white.
• 3. Release the button and wait for the LED to stop flashing white.
• 4. Redock the glasses and plug in the case again to charge.

WHAT DO I DO IF I TOOK CAPTURES BUT THE IMPORT BUTTON DOESN'T SHOW UP IN THE APP?

The Import button should be visible if the glasses are paired with the app, the glasses are on, the phone's Wi-Fi and Bluetooth are on, and there are pending captures.

If the Import button is not visible, try the following:

• Restart the glasses (turn them off, then turn them on).
• Restart the Meta AI app.
• If the issue persists, unpair and re-pair the glasses, ensuring they are not paired to another phone.

WHY AM I HAVING TROUBLE INVOKING VOICE COMMANDS AFTER SETTING VOICE COMMANDS UP IN MY APP?

If "Hey Meta" or "OK Meta" is not responding consistently after setup, try the following steps:

• - Open your glasses' Meta AI settings in the Meta AI app and ensure the Voice toggle is on.
• - Go into "Hey Meta" preferences and make sure the "Hey Meta" toggle is on.
• - Turn on the Wake sound toggle if it is not already enabled.
• - Say "Hey Meta" or "OK Meta" again. If recognized, the LED should blink white and an earcon will play if Wake sound is enabled.
• - If it still doesn’t work, toggle Voice and "Hey Meta" off and back on, then try again.
• - If the issue persists, the microphone may be blocked or there may be another hardware issue affecting voice commands.

WHY ARE CALL RECIPIENTS HAVING TROUBLE UNDERSTANDING ME WHEN I CALL THROUGH THE GLASSES?

If call recipients are having trouble hearing you (audio is broken, choppy, or extremely quiet), try the following steps:

• - Turn on the Microphone adjustment toggle in your glasses' device settings in the Meta AI app.
• - Try making a call again.
• - If the recipient can hear you better, keep the toggle turned on for future calls.
• - If the issue persists, another problem with calling may be occurring. Keep the toggle on and try disconnecting and reconnecting your glasses to troubleshoot further.

I RECEIVED A BLUETOOTH CONNECTIVITY ERROR. WHAT SHOULD I DO?

Try the following steps to resolve Bluetooth connectivity issues:

• 1.Move your phone closer to your glasses and try again.
• 2. Confirm in your phone's Bluetooth settings that Bluetooth is on and your glasses are connected.
• 3. Turn Bluetooth off and on again on your phone.
• 4. Close the Meta AI app and restart it.
• 5. Restart both your phone and your glasses.
• 6. Unpair your glasses from the Meta AI app, remove them from your phone's Bluetooth list, then pair your glasses again.

Note for Android users: For issues with calls or listening to music, ensure in your phone's Bluetooth settings that your glasses are connected for both calls and audio.

MY CAPTOUCH AND CAPTURE BUTTONS DON'T SEEM TO BE WORKING. WHAT SHOULD I DO?

If your glasses do not fit properly, you might be experiencing issues with wear detection. Try the following steps:

• Take the glasses off and put them back on.
• Power off the device and then power it back on.
• If the issue persists, disable wear detection by going to Device settings > Wear Detection. This will ensure the glasses are treated as "On" whenever powered on and the hinges are open.

Note: Disabling Wear Detection will also disable some features like auto-pause/auto-play for music and Verified Sessions.

SPOTIFY TAP DOES NOT SEEM TO BE WORKING

Spotify Tap only works with users on Android OS 6.0 or higher with at least the July 2023 security patch. The Spotify app must be downloaded and logged in on your device. Ensure your apps and system are updated to the latest versions.

For Android troubleshooting:

• 1. Make sure the Spotify app is open (or in the background) and logged in during your Spotify Tap session.
• 2. Confirm the Spotify app has "Permissions" set to "Nearby Devices" in Android Settings (Android 12 and above).
• 3. Confirm the Spotify app Battery setting in Android settings is set to "Unrestricted" and retry.

If issues continue on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure Spotify Tap is configured to a Gesture.

Note: Free Spotify accounts have limited Spotify Tap usage. Only Premium Spotify accounts can experience unlimited Spotify Tap.

IT SOUNDS LIKE MY GLASSES ARE REGISTERING TAPS, BUT I AM NOT DOING ANYTHING. WHAT SHOULD I DO?

Wet hair, helmets, hats, and other head accessories can occasionally be false-registering as taps on capacitive touch sensors. If you commonly use your glasses in these situations, consider re-mapping the Tap & Hold gesture to 'none'.

Steps to remap Tap & Hold gesture:

• Open the Meta AI app.
• Go to Device Settings > Customize controls > Touchpad.
• Set the Tap & Hold gesture to None.

This will prevent your glasses from triggering new actions like Assistant Wake or Spotify Tap. If you hard-close media apps on your phone, single taps will no longer pause or play any media sessions, preventing unintended media actions.

I AM GETTING LONG VOICE MESSAGES/ASSISTANCE. HOW DO I STOP OR INTERRUPT THEM?

You can cancel or exit any assistance function or inbound notification by performing a Tap & Hold gesture on the capacitive touch (CapTouch) sensor.

HOW DO I FILE A BUG/REPORT ON ISSUES I AM EXPERIENCING?

To submit a bug on an issue you are seeing, follow these steps:

• Open the Meta AI app and go to Settings > Help & Support.
• Make sure the 'Shake phone to report a problem' toggle is turned on.
• Shake your mobile device back and forth to trigger the bug reporting feature.
• Fill out the bug reporting form with details about the issue you are experiencing.

The Meta Help Center team will review your submission and proactively assist you based on the information provided.

WHY IS MY CASE INDICATOR PULSING OR SOLID RED WHEN I DOCK GLASSES?

If you dock your glasses into the case and see either a solid red or pulsing red animation from the case LED, this signals that there is a charging error. Charging errors can occur if:

• 1. Glasses or case are too hot to charge.
• 2. Liquid is detected on the glasses or case.

If glasses or case are too hot, move them out of the sun and to cooler conditions to enable charging.
If glasses or case have liquid present, undock the glasses, clean and dry the nosebridge area, then redock the glasses into the case. You may have to wait for the glasses and case to fully dry to enable charging.

WHY IS MY CASE NOT RESPONDING?

If your charging case is no longer responding to button presses or case open/close events, it could be either:

• 1. Your case has a dead battery and needs to charge.
• 2. You interrupted a case update.

If the case has a dead battery, connecting it to a valid charger via USB-C cable should result in an orange pulsing pattern on the case indicator before normal case operation resumes.
If you may have interrupted a case update, dock the glasses again with the switch on. Case functionality should be recovered after the update completes.

I RECEIVED A WI-FI ERROR WHILE TRYING TO INSTALL AN UPDATE. WHAT SHOULD I DO?

Here are some things you can try if tapping the “Try again” button isn’t helping:

• 1. On your phone, close the Meta AI app and reopen it.
• 2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.
• 3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.
• 4.Restart your phone.
• 5. If you have already set up your glasses, go into Device Settings > General > Unpair glasses from the app and then remove them from your phone’s Bluetooth settings. Then try again.
• 6. Press and hold the capture button, turn off your glasses, turn them on again, then release the capture button.

WHAT CAN I DO WHEN I AM NOT CONNECTED TO THE META AI APP?

Even when your glasses are not connected to the Meta AI app you can capture photos and videos, check your glasses battery level if you enabled Voice controls, and listen to audio form a phone you are connected to over Bluetooth.

HOW DO I RESTART MY GLASSES?

To restart your glasses, slide the “On/Off button” back to Switch Off, then forward to Switch On. After your glasses wake up, they will reconnect to the Meta AI app within a few minutes. This will not cause you to lose any on-glasses media or unpair your glasses from the app.

If that does not correct the issue, try a force restart.

HOW DO I FORCE RESTART MY GLASSES?

To force restart your glasses:

• 1. Press and hold the capture button while turning the power switch off (slide back) and then on (slide forward). Then release the capture button.
• 2. After turning the power switch to ON, release the capture button.
• 3. It may take a few minutes for your glasses to re-establish a connection with the Meta AI app.

Force restarting will not delete your captures or require you to repair your glasses through the app.

If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from your phone's Bluetooth list, then repeat the pairing procedure.

HOW DO I FACTORY RESET MY GLASSES?

Warning: This will delete all captures on your glasses and require you to unpair and repair your glasses through the Meta AI app.

To factory reset your glasses:

• 1. Close the right temple arm.
• 2. Press the capture button 5 times until the user LED turns orange.
• 3. Press and hold the capture button until the user LED starts flashing.
• 4. Release the capture button and wait for the LED to cycle through white and then green before turning off. This indicates the factory reset is complete.
• 5. You'll then need to unpair and re-pair your glasses with the Meta AI app.

VOICE CONTROLS ARE NOT RESPONDING CONSISTENTLY WHEN I SAY “HEY META” OR “OK META”. WHAT SHOULD I DO?

If voice controls are not responding consistently, follow these troubleshooting steps:

• 1. From the Meta AI app, tap the settings gear in the bottom right.
• 2. Tap Voice, or tap your glasses then tap Voice.
• 3. Ensure the toggle next to Voice is turned on.
• 4. Tap “Hey Meta” preferences.
• 5. Ensure the toggles next to “Hey Meta” and Wake sound are turned on.
• 6. Try a voice command (example: “Hey Meta, how much battery is left?”).
• 7. If recognized, the notification LED will blink white and you’ll hear a sound if Wake sound is on.
• - If this doesn’t resolve your issue, the microphones on your glasses may need to be adjusted. Follow the steps below to adjust your microphone settings.

To adjust the microphone settings on your glasses:

• 1) Ensure you are on the latest software and app version
  • • App version 143 or above.
  • • Ensure your glasses are up to date (from Settings, tap Glasses & Privacy, then tap Your Glasses, then tap Updates.)
• 2) From the Meta AI app, tap the settings gear in the bottom right.
• 3) Tap Glasses & Privacy, or tap your glasses then tap Glasses & Privacy.
• 4) Tap Your Glasses.
• 5) Tap Microphone troubleshooting.
• 6) Tap the toggle next to Microphone adjustment to turn this setting on.
• 7) Try another voice command.
  • - If voice commands are working now, keep Microphone adjustment turned on permanently for the best experience.
  • - If voice commands still aren’t working, turn off Microphone adjustment, and try unpairing and re-pairing your glasses. If that doesn't solve the issue, you can try a factory reset, or contact Support.

PEOPLE CAN’T HEAR ME ON CALLS. WHAT SHOULD I DO?

If call recipients are having trouble hearing you, try the following troubleshooting steps:

• 1. On your phone, close the Meta AI app and reopen it.
• 2. Turn off your glasses, then turn them on again. Wait until the green LED has turned off before trying again.
• 3. Turn Bluetooth and Wi-Fi off and on again on your phone.
• 4. Restart your phone.
• 5. If your glasses are already set up, go to Device Settings > General > Unpair glasses from the app, and remove them from your phone’s Bluetooth settings. Then try pairing again.
• 6. Press and hold the capture button, turn off your glasses, turn them on again, then release the capture button.

I CAN'T IMPORT MEDIA WHILE MY OAKLEY META GLASSES ARE UPDATING ON MY ANDROID PHONE. WHAT SHOULD I DO?

If you receive an error that media can’t be imported while your glasses are updating on your Android phone, try the following steps:

• Go to your phone’s Settings and open the Apps menu.
• Find and select the Meta AI app.
• Tap Force Stop to stop the app.
• Reopen the Meta AI app and try importing your media again.

HOW CAN I UNPAIR AND RE-PAIR OAKLEY META GLASSES WITH THE META AI APP?

In some cases, you may need to unpair and re-pair your Oakley Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.

To unpair your glasses:

• From the Meta AI app, tap the gear symbol next to your glasses.
• Tap General.
• Tap Unpair glasses.
• Tap Unpair to confirm.

To re-pair your glasses:

• Remove your glasses from the case.
• Turn on your glasses by holding the power button.
• Dock the glasses inside the case.
• When the case LED flashes blue, your device is ready to pair. To manually enter pairing mode, press and hold the button on the back of the case for at least 5 seconds.
• From the Meta AI app, tap the + icon on the top right of the devices tab.
• Follow the on-screen instructions to complete pairing.

Note: Oakley Meta Glasses can only pair with one Meta account at a time. A factory reset is required before someone else can pair their account.

I HAVE A BLUETOOTH CONNECTION ERROR WITH OAKLEY META GLASSES. WHAT SHOULD I DO?

If you receive a Bluetooth connection error while using your glasses, here are some things you can try:

• Move closer to your phone.
• Keep your phone in front of you, or in a front pocket.
• Turn off or disconnect other Bluetooth devices from your phone.

Connection issues while making video calls on Android:

• Turn on Wi-Fi on your phone.
• Turn off VPN on your phone.
• Turn off Hotspot on your phone.

Known issue on Pixel phones with Android 14:

There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve your view sharing experience. You can still share your view on a call while your phone screen is off.

OAKLEY META GLASSES CANNOT CONNECT WITH A PARTNER APP TO SHARE MY VIEW. WHAT SHOULD I DO?

This error may appear when trying to share your view with a partner app (WhatsApp, Messenger, or Instagram). Here are some things you can try:

• Update your glasses, the Meta AI app, and the partner app you are trying to share your view on.
• Close and reopen the Meta AI app and the relevant partner app.
• Restart your glasses.

Note: You can only stream or share your view to one app at a time. For example, you cannot stream to Instagram while also sharing your view on a WhatsApp call.

I SEE A RED BLINKING LIGHT (CHARGING ERROR) AND POWER ISSUES. WHAT SHOULD I DO?

There are a few reasons why you may be receiving a charging error:

• - Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again.
• - High temperature: The charging case has reached a temperature that is too high to charge your glasses. Move your case into a cooler location.
• - Incompatible charger: Case cannot charge due to the charging cord or power adapter being used. Try using a different cable or power adapter.

Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt, and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again.

WHERE CAN I FIND MORE INFORMATION ON PRIVACY AND DATA RELATED TO THE OAKLEY META COLLECTION AND META AI APP?

Additional privacy or data information is provided in the Meta AI Help Center.

WHERE CAN I FIND OAKLEY META HEALTH & SAFETY INFORMATION?

You'll find health & safety information relating to the Oakley Meta in your glasses Safety & Warranty document, which you can download here for Oakley Meta HSTN and here for Oakley Meta Vanguard.

HOW SHOULD I CLEAN MY OAKLEY META GLASSES?

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the lenses. Do not hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

CAN I REPLACE THE BATTERY IN MY GLASSES OR CHARGING CASE?

No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging, please refer to the FAQ What Should I Do If My Glasses Won't Turn On?.

WHERE CAN I GET MORE INFORMATION OR SUPPORT IF I DON'T FIND MY ANSWER IN THE FAQ?

We’re sorry you didn’t find the answer you were looking for.

For more information or to request assistance, please visit our Customer Service page and fill out the contact form. You can also visit the Meta Help Center for more information on the Meta AI app.

HOW DO I RECYCLE AN ELECTRONIC PRODUCT?

In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.

Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.

Obligation of Separate Disposal and Environmental Rationale:
The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both human health and the environment.

Potential Effects on the Environment and Human Health:
Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.

Take-Back Options:
As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.

Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE:
Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.

Meaning of the Symbols on Electronic Devices:
The crossed-out wheeled bin symbols indicate that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.

Battery Removal and Type Information:
The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before disposal.

LEARN MORE ABOUT CLOUD MEDIA PROCESSING

When turned on, your media will be processed on the cloud to produce higher quality photos, videos, montages, and curated suggestions that help you quickly pick your best content.

Your media will be temporarily stored on the cloud for 30 days and will automatically expire. You can turn off cloud media processing in settings at any time. Deleting photos or videos from your gallery will also delete them from the cloud.

CAN I USE MY CASE TO STORE NON-OAKLEY META GLASSES?

It is not recommended to store non-Oakley Meta glasses inside the charging case. This could result in damage to both the non-Oakley Meta glasses as well as the charging case.

WHERE CAN I SEE MY CONVERSATION WITH THE AI?

To see your conversations with the AI, open the Meta AI app and open the sidebar by tapping the menu icon (three lines) on the top left. You can also see all your voice activity in the activity log and download this data in DYI.

WHAT ABOUT THE ENERGY CONSUMPTION INFORMATION REQUIRED BY THE ECODESIGN REGULATION?

Oakley HSTN
The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:

• a. Applicable test modes & power consumption:
  • i. Off mode: 0.04 W
  • ii. Standby mode: N/A (BT is a pre-requisite for device setup)
  • iii. Networked standby mode 1 (BT: On, Wi-Fi: Off): 0.25 W
  • iv. Networked standby mode 2 (BT: On, Wi-Fi: On): 0.26 W
• b. Period after device enters networked standby: within 10 minutes after user inactivity

Oakley Vanguard
The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:

• a. Applicable test modes & power consumption:
  • i. Off mode: 0.12 W
  • ii. Standby mode: N/A (BT is a pre-requisite for device setup)
  • iii. Networked standby mode 1 (BT: On, Wi-Fi: Off): 0.22 W
  • iv. Networked standby mode 2 (BT: On, Wi-Fi: On): 0.21 W
• b. Period after device enters networked standby: within 10 minutes after user inactivity

LED signaling and privacy on AI glasses: Learn more.

• Main function of the LED: The LED signals when the glasses are capturing content (photos, videos, or livestreams) that can be shared in the gallery.
• AI without LED on: When using AI features that rely on the camera (e.g., identifying a landmark or a plant), the LED does not turn on in newer models, since this is not content meant for sharing. Privacy protections remain in place (e.g., removal of identifiable data such as license plates or phone numbers).
• Data handling and privacy:
  • Photos and videos used for AI features are not saved in the Meta AI conversation history, to protect the privacy of people around you.
  • Meta uses the data only to provide the requested feature and, in protected form, to improve its products.
  • No facial recognition technology is used.
• Older models: On first-generation Ray-Ban Meta glasses, the LED still turns on during some AI features due to hardware limitations.

WHERE CAN I BUY OAKLEY META GLASSES?

Oakley Meta glasses can be purchased on Glasses.com, but can only be shipped within the contiguous 48 states of the United States. Shipping is not available to Hawaii, Alaska, U.S. territories, APO/FPO addresses, PO Boxes, or outside the U.S.

Glasses.com ships Meta smart glasses within the contiguous 48 states of the United States. Shipping is not available to Hawaii, Alaska, Puerto Rico, U.S. territories, APO/FPO addresses, PO Boxes, or outside the U.S.

Please note that availability and shipping options may vary based on local regulations and product restrictions.

WHAT SHIPPING METHODS ARE AVAILABLE FOR OAKLEY META?

Oakley Meta products can only be shipped via UPS Ground within the contiguous 48 states of the US. Delivery to PO Boxes is not available.

WHAT IS THE MANUFACTURER WARRANTY POLICY?

You can view and download the Oakley Meta manufacturer warranty policy here for Oakley Meta HSTN and here for Oakley Meta Vanguard.

HOW DO I OPEN A WARRANTY RETURN REQUEST?

To open a warranty return request for Oakley Meta glasses, please contact the Returns department via our Customer Service page or call us at 800-452-7737 for assistance. We are unable to process returns for electronic products online due to special shipping requirements for lithium batteries. You’ll need your product serial number and proof of purchase. For US orders, the warranty policy is 1 year from the date of purchase.

HOW DO I RETURN MY OAKLEY META GLASSES?

Returns are rare for Oakley Meta glasses, so we’re sorry that something didn’t work out with your purchase. To return your glasses by mail, please complete the following steps:

• Contact our Customer Service.
• Import all of your captures to your phone or the Meta AI app.
• Factory reset the glasses to remove your personal data and delete your captures.
• Turn off the glasses.
• Prepare your return with the box that your glasses arrived in. Include all accessories, including the charging case. If the box is no longer available or in suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
• Follow the shipping instructions inside your box, or download the instructions here.

Where Can Oakley Meta Be Shipped To?

Glasses.com ships Meta smart glasses within the contiguous 48 states of the United States. Shipping is not available to Hawaii, Alaska, U.S. territories, APO/FPO addresses, PO Boxes, or outside the U.S.

Please note that availability and shipping options may vary based on local regulations and product restrictions.

What Shipping Methods Are Available For Oakley Meta?

Oakley Meta products can only be shipped via UPS Ground within the contiguous 48 states of the US. Delivery to PO Boxes is not available.

What Is The Manufacturer Warranty Policy?

You can view and download the Oakley Meta manufacturer warranty policy here for Oakley Meta HSTN and here for Oakley Meta Vanguard.

How Do I Open A Warranty Return Request?

To open a warranty return request for Oakley Meta glasses, please contact the Returns department via our Customer Service page or call us at 1-800-248-9427 for assistance, as we are unable to process returns for electronic products online due to special shipping requirements for lithium batteries. You'll need your product serial number and proof of purchase. For US orders, the warranty policy is 1 year from the date of purchase.

How Do I Return My Oakley Meta Glasses?

Returns are rare for Oakley Meta glasses so we're sorry that something didn't work out with your purchase.

To return your glasses by mail please complete the following steps:

• Contact our Customer Service.
• Import all of your captures to your phone or the Meta AI app.
• Factory reset the glasses to remove your personal data and delete your captures.
• Turn off the glasses.
• Prepare your return with the box that your glasses arrived in. In addition to the glasses, please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we'll mail you everything you need to complete the return.

Follow the shipping instructions inside your box. Or download the instructions here.

At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription. Please check eligible prescription range on Glasses.com. You can get Oakley Meta AI glasses with prescription lenses by ordering a complete pair on Glasses.com.

If you already have a pair of Oakley Meta AI glasses, depending on your region, you can add prescription lenses at your optometrist or preferred optical provider.

Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer.

Adding prescription lenses to Oakley Meta AI glasses with a certified retailer is currently possible in: US, CA, UK, SP, IT, FR, AT, DE, SW, CH, NL, AU, ID, MX, BR.

HOW CAN I PAIR WITH MY GARMIN DEVICES?

To connect or disconnect an app using the Meta AI app:

THE SPEAKER SOUND IS MUFFLED DUE TO CLOGGED TOP OR BOTTOM SPEAKER MESHES. WHAT SHOULD I DO?

Please follow these steps for speaker mesh cleaning:

Top Speaker Meshes:

• 1. Moisten the Meshes: Apply a few droplets of clean water directly onto the top speaker meshes. Ensure the water is evenly distributed across the mesh surface.
• 2. Position the Glasses: Place the glasses on a stable surface with the temples open, ensuring the top speaker meshes are facing upward. This allows the water to act on the residues effectively.
• 3. Dissolution Time: Allow the water to sit on the meshes for approximately 15 minutes to help dissolve accumulated residues.
• 4. Cleaning the Meshes: After the waiting period, gently clean the dissolved residues using a microfiber cloth or soft-bristled toothbrush. Ensure cleaning is thorough but gentle to avoid damage.

Bottom Speaker Meshes: Repeat the process.

THERE IS LIQUID PRESENCE IN THE SPEAKER COMPARTMENT CAUSING MUFFLED SOUND OR OTHER SYSTEM ISSUES. WHAT SHOULD I DO?

Please follow these steps for the water ejection procedure:

• • Remove your Paloma and close the hinges.
• • Press and hold the action button until you hear the Water Ejection soundwave.
• • The soundwave vibrates the loudspeaker for 30 seconds. It stops if the hinges are reopened before completion. This protects hearing and improves ejection effectiveness.

WHAT IS THE RESOLUTION WITH 3K ULTRA HD (UHD) RECORDING?

3K Ultra HD recording supports up to 2384 x 3168 pixels. Default photo capture on glasses offers 3024 x 4032 pixels. You can record in 3K at 30 fps for up to 3 minutes per clip.

HOW DO I TURN ON HIGH RESOLUTION (3K ULTRA HD)?

• Open the Meta AI app, go to device settings, then video settings to change resolution, frame rate, or stabilization.
• High Resolution recording can be turned on/off in the app settings.
• You can also use voice commands: “Hey Meta, take a 3K video”. Stop recording with “Hey Meta, stop” or “Hey Meta, stop video”.

HOW CAN I ADJUST THE STABILIZATION LEVELS IN MY VIDEOS?

Adjustable stabilization allows you to select video smoothness: low, medium, high, or auto-select mode. Auto-select applies the optimal level based on content.

Note: Adjustable stabilization works in Full HD default resolution and is not offered in 3K Ultra HD at launch.

To enable: open Meta AI app → device settings → video stabilization settings.

WHAT IS HIGHER FRAME RATE RECORDING?

Higher frame rate recording captures more frames per second (fps). For example, 60 fps captures twice as many frames as the default 30 fps, producing smoother motion.

60 fps works in Full HD default resolution and is not available in 3K Ultra HD at launch.

To enable: Meta AI app → device settings → video settings → frame rate.

HOW CAN I TAKE A SLOW MOTION VIDEO?

Use voice: “Hey Meta, record in slow motion” or “Hey Meta, take a slo mo video”. Stop with “Hey Meta, stop”.

On Oakley Meta Vanguard, you can assign the action button to initiate a hyperlapse.

Slow motion playback is HD (720p+) at 120 fps. Max capture is 1 minute, resulting in 4 minutes slow motion. Adjustable speed and post-capture editing are not supported.

HOW CAN I TAKE A HYPERLAPSE VIDEO?

Use voice: “Hey Meta, start a hyperlapse” to begin, “Hey Meta, stop” to end.

Action button can also initiate hyperlapse on Oakley Meta Vanguard.

Recorded up to Full HD (1080p+) at 15 fps, output at 30 fps. Max 30 minutes; final output compressed 10x. Adjustable playback speed and post-capture editing are not supported.

WHAT DO I DO IF THE GLASSES SHOW AS DISCONNECTED ON GARMIN?

Open the Meta AI app, wear and power on your glasses. If still disconnected, relink your Garmin account via glasses settings.

What is autocapture with Garmin?

Autocapture automatically records based on Garmin performance metrics (distance, speed, elevation, heart rate). A highlight video is generated post-activity. Manual photos/videos can be added during autocapture.

Supported activities: walks, hikes, runs, bike rides. Requires compatible Garmin device and Meta AI ConnectIQ app.

Set up autocapture:

• Glasses settings → Connected apps → Garmin.
• Enable permissions: Cloud media (Glasses → Privacy) and Meta AI (Glasses settings).
• Glasses settings → Media → Autocapture → choose whether to start automatically with Garmin activity.

Start autocapture:

• Voice: “Hey Meta, start autocapture.”
• If “on during Garmin activities” is enabled, autocapture starts automatically when activity begins.

Notes:

• Camera only records during active capture; LED and sound indicate recording.
• Battery life depends on weather, music, and personal captures.
• Meta AI can still be used for other features; some (e.g., Live Translation) require stopping autocapture.
• Workout data is encrypted and deleted when accounts are disconnected.