What is the company doing in light of COVID-19?

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

How are the glasses cleaned/sanitized?

Anti-bacterial wipes are used to clean each pair of eyeglasses or sunglasses. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock, handled with sanitized gloves.

Where are your products made?

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization , it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Should I expect delays in deliveries due to the COVID-19 emergency?

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers

Are your online deliveries safe?

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Can I order just the frame?

Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without prescription lenses.

What do I need to be able to place an order for prescription eyeglasses?

All you need is an up to date copy of your glasses prescription and a valid credit card, or if prefer you can use PayPal.

Can I use my contact lens prescription to order glasses?

No. These prescriptions are generally different from each other.

How do I measure my pupillary distance or PD?

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters.
Click here for more information.

What are the accepted payment methods?

We accept all valid credit cards, PayPal and Affirm as payment methods.

How does Affirm work?

Buy now and pay later by splitting your eyeglasses or sunglasses purchase into three monthly and easy payments.
When placing your order just select Affirm at checkout and your payments will be split into three instalments without interest or hidden fees.

How can I order with Affirm?

When placing an order, just select Affirm as your payment method during checkout. They’ll notify you within seconds if you’ve been approved for a loan once you’ve completed their application process.

How do I contact Affirm for any questions?

If you place an order using Affirm, you can contact them directly by emailing at help@affirm.com or visiting their website.

Do you ship internationally?

No, we currently don’t ship internationally.

How long will it take for my glasses to arrive?

Please allow up to 4 business days for prescription verification and manufacturing before shipment.
Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment.
Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days.
If you need them faster, you can have them rush shipped (1-2 business days) for just $14.99.

What are my options for shipping?

We have two shipping options available:

• 5-7 business days (FREE)
• 1-2 business days ($14.99)

Can I check the progress of my order?

Yes. You can check the status of your order by signing in to your account and checking your order history.

I made a mistake during my order. Can I change it?

You have an hour starting from when you checked out to change anything to do with your order.

Will my order require a signature when it arrives?

Yes, but only if the order is over $450.

What is your return policy?

If you used your insurance but decided to return your order, a request is sent to the insurance company to reinstate benefits.
Returns within 60 Days for full refunds excluding shipping and handling charges.
You can return your glasses within 60 days of receiving your product. We will pay for return shipping.

Frame Warranty

All frames have a 1-year warranty against manufacturing defects.

Damaged Spectacles Replacement

If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.

How do I return the glasses I purchased online?

1. Visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
2. Once you get the email, print out the prepaid shipping label, pack up the product in the same box you got with your order. Attach the shipping label and send it off.
3. Once we've received your returned product, as long as it's in original condition and undamaged, we'll refund your purchase. It will show up as a credit on your card. You'll receive an email from us that confirms your refund.
4. Please keep in mind that it may take about 7-10 days to receive the refund. If you feel it's been too long, please give our customer service agents a call and we’ll help you with any doubt you may have.

How do I get a glasses prescription?

You can get a glasses prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.
We can also help arrange a $50 eye exam at thousands of eye exam partners. Chat online or email us at info@glasses.com, and we will be happy to assist you.

I am having a hard time entering my prescription. Can I send it to you?

You can scan it and email it to us at info@glasses.com.

How do I measure my pupillary distance or PD?

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters.
Click here for more information.

How do I read my eyeglasses prescription?

When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes. The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.

Are eyeglasses tax deductible?

Yes they are if you have an insurance plan.

Are eyeglasses FSA and HSA eligible?

Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information.

How do I use my insurance to order at Glasses.com?

You can use your vision insurance benefits online. Browse your favorite products, add them to your cart and then access your benefits to see how much your out-of-pocket price will be.

What insurance plans do you accept?

We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.

What if I don't know the name of my insurance company?

If your insurance is accepted, we can find your benefit/plan information using this method below:

• Personal Information
• Member First and Last Name
• Date of Birth
• Zip code or SSN last 4 digits

Need some help? Chat with us or send an email to info@glasses.com.

What if my plan isn't on your list?

You may also use out-of-network benefits for most other vision insurance companies. You can complete and print the out-of-network claim form here.
Need some help? Chat online or email us at info@glasses.com, and we can help you get started.

If I previously placed an order can I apply my insurance to it?

Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit an out-of-network claim using this form.

What is the reinstatement process if I decide to send my order back?

Once the glasses are received by Glasses.com, a request is sent to the insurance company to reinstate benefits. It can take up to 2 business days from the time the request is sent to the insurance company for the benefits to be reinstated.

Can I use my benefits for everyone on my plan?

You can use your benefits for anyone that is eligible on your plan. You will just need to provide the correct member information for the person you are wanting to order for.

How to adjust or tighten my frames?

Glasses.com has partnered with LensCrafters for Free adjustments and fittings!
Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.

How to clean my eyeglasses?

You can follow these 3 steps for cleaning eyeglasses and sunglasses:

• Run your glasses under lukewarm water. Don’t use hot water as it could harm the lenses
• Put a small drop of dish soap on your fingertips and rub gently on both sides of the lenses and nose pads
• Rinse with water, and gently dry with a clean, microfiber cloth

Do you have any retail stores?

No, we don’t have any retail stores because we make the digital experience even better.

How do I measure eyeglasses or sunglasses?

All our glasses and sunglasses are a Standard SIze. For the majority of people, this Standard Size is the correct fit on the face.

What are your lenses made of? How much do lenses cost?

We use the highest quality lens materials:

• Our standard high-clarity lenses ($35) include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
• Impact Resistant Polycarbonate ($79): Recommended for high-impact protection or playing sports. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection.
• Ultra Lightweight High Index ($139): Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.

Do you sell prescription sunglasses?

Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses.

Do you sell Oakley Prizm prescription lenses?

No, we don’t sell Oakley Prizm lenses in prescription.

What is AR (Anti-Reflective) lens treatment?

This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes.
We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.

What are Transitions® lenses?

Transitions® lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions® is the #1 eyecare-professional recommended photochromic lens worldwide.

Do you sell bifocal lenses?

Yes. We sell no-line bifocals (progressives) only for eyeglasses. We offer some of the latest and greatest no-line bifocal products on the planet.

What are progressive lenses?

Progressive lenses have three prescriptions in one. That allows you to do close-up work (like reading a book), middle-distance work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses. They're sometimes called multifocal lenses.