What is the company doing in light of COVID-19?
We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.
How are the glasses cleaned/sanitized?
Anti-bacterial wipes are used to clean each pair of eyeglasses or sunglasses. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock, handled with sanitized gloves.
Where are your products made?
Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.
Are your packages safe to open?
Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization , it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.
Are packages coming from China and other high-risk countries safe to open?
Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.
Should I expect delays in deliveries due to the COVID-19 emergency?
Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers
Are your online deliveries safe?
When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.
Placing orders and shipping
Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without prescription lenses.
All you need is an up to date copy of your glasses prescription and a valid credit card, or if you prefer you can use PayPal.
No. These prescriptions are generally different from each other.
We accept all valid credit cards, PayPal, Klarna and Affirm as payment methods.
How does Klarna work?
When you choose Klarna at checkout, you’ll get the option to shop now and pay later. Split your purchases into four easy installments made every 2 weeks interest-free with no hidden fees.
How can I order with Klarna?
When placing an order, just select Klarna as your payment method during checkout. Apply with a simple 2-step application process that lets you know in an instant if you are approved.
Download the Klarna app to manage your payments directly.
Where can I find out more about Klarna?
To find out more about Klarna, visit the Klarna website at https://www.klarna.com/us/customer-service/, or you can also log into your Klarna account at https://app.klarna.com/login. If you need any help, contact their Customer Service.
How does Affirm work?
Buy now and pay later by splitting your eyeglasses or
sunglasses purchase into three monthly and easy payments.
When placing your order just select Affirm at checkout and your payments will be split into three instalments without interest or hidden fees.
How can I order with Affirm?
When placing an order, just select Affirm as your payment method during checkout. They’ll notify you within seconds if you’ve been approved for a loan once you’ve completed their application process.
How do I contact Affirm for any questions?
Please allow up to 10 days for manufacturing after prescription
Prescription Eyeglasses: With our free standard shipping, you will receive your glasses within 5-7 business days after shipment.
Plano Sunglasses: With our free standard shipping, you will receive your sunglasses in about 5-7 business days.
If you need them faster, you can have them rush shipped (1-2 business days) for just $14.99.
We have four shipping options available:
- Responsible Shipping (FREE) - Up to 7 business days*.
- Standard Shipping (FREE) - Up to 7 business days*.
- Express Delivery ($14.99) - 1-2 business days*.
- Collect in Store (FREE) - Up to 2 business days*.
* Shipping dates do not include prescription verification or processing times.
Yes, you can. Glasses.com now offers a ‘Collect in Store’ service in 1000+ LensCrafters stores. During checkout on the cart page, select the ‘Collect in store’ tab, and enter a location of your choice to pick up your order. You will be notified by email when your order is ready for pick up. You can also benefit from free fittings and adjustments when you visit.
The ‘Collect in store’ service is completely free. Standard shipping lead time may vary.* Please remember that once your order is delivered in store and ready for pick up, you will have up to 14 days to collect it.
*Shipping lead time may change; please check the latest update inside the Delivery & Shipping Section.
Yes. You can check the status of your order by signing in to your account and checking your order history.
You have an hour starting from when you checked out to change anything to do with your order.
Responsible Shipping option is fulfilled by logistics providers using sustainable solutions to reduce
climate impact. Delivery may take up to 7 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
Below the list of the Responsible Shipping Suppliers
*Some exclusions may apply.
What is your return policy?
If you used your insurance but decided to return your order, a request is sent to the insurance
company to reinstate benefits.
Returns within 60 Days for full refunds excluding shipping and handling charges.
You can return your glasses within 60 days of receiving your product. We will pay for return shipping.
All frames have a 1-year warranty against manufacturing defects.
Damaged Spectacles Replacement
If your glasses or sunglasses are damaged within the first year, we will offer you 50% off the same frames as a replacement. If we do not carry the same frame, we will discount your order for the new frames by 50% of what you paid for the original frames.
How do I return the glasses I purchased online?
- Visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
- Once you get the email, print out the prepaid shipping label, pack up the product in the same box you got with your order. Attach the shipping label and send it off.
- Once we've received your returned product, as long as it's in original condition and undamaged, we'll refund your purchase. It will show up as a credit on your card. You'll receive an email from us that confirms your refund.
- Please keep in mind that it may take about 7-10 days to receive the refund. If you feel it's been too long, please give our customer service agents a call and we’ll help you with any doubt you may have.
- For Ray-Ban Stories only, contact our Customer Service via phone at 1-800-GLASSES (800-452-7737) and they will assess the status of the glasses and arrange the return for you.
You can get a glasses prescription from either an Optometrist
or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to
release a copy to you.
We can also help arrange a $50 eye exam at thousands of eye exam partners. Chat online or email us at firstname.lastname@example.org, and we will be happy to assist you.
You can scan it and email it to us at email@example.com.
The pupillary distance is simply the measurement between the
centers of the pupils in your eyes in millimeters.
Click here for more information.
When you look at your prescription for eyeglasses, you will
see numbers listed under the headings of OS and OD. OS (oculus sinister) means the left eye and OD
(oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it
involves both eyes. The further away from zero the number on your prescription, the stronger
prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus”
(-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.
With Doctor Locator, you can book an eye exam at one of our partner stores thanks to the Essilor Luxottica network of doctors. After you enter your preferred location and time slot when booking your exam, you can choose from several doctors, mainly located in one of our partner LensCrafters or Target Optical stores.
You can schedule an eye exam online by clicking on Schedule Eye Exam, entering your location, then selecting the doctor location and partner you prefer.
Input your contact information, choose your desired date, and click "Book Exam" to confirm your appointment. You'll receive a confirmation email from the optometrist* of your choice.
If you want to reschedule the appointment, click the "reschedule" button on the confirmation email. To cancel or if you have any questions about your eye exam, please contact a customer care representative at 1-855-589-8891 for LensCrafters or 1-877-848-8476 for Target Optical.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters or Target Optical. Doctors in some states are employed by LensCrafters or Target Optical. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. In California, Target Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Target Optical.
Note for California residents:
Please note that besides adding prescription values manually, California residents are also required to electronically transmit their valid prescription. Please follow instructions while selecting your desired lens type.
Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information.
You can use your vision insurance benefits online. Browse your favorite products, add them to your cart and then access your benefits to see how much your out-of-pocket price will be.
We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.
If your insurance is accepted, we can find your benefit/plan information using this method below:
- Personal Information
- Member First and Last Name
- Date of Birth
- Zip code or SSN last 4 digits
Need some help? Chat with us or send an email to firstname.lastname@example.org.
You may also use out-of-network benefits for most other vision
insurance companies. You can complete and print the out-of-network claim form here.
Need some help? Chat online or email us at email@example.com, and we can help you get started.
Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit an out-of-network claim using this form.
Once the glasses are received by Glasses.com, a request is sent to the insurance company to reinstate benefits. It can take up to 2 business days from the time the request is sent to the insurance company for the benefits to be reinstated.
Glasses.com has partnered with LensCrafters for Free
adjustments and fittings!
Simply show your receipt from Glasses.com to any LensCrafters associate, and they'll take care everything at no cost to you.
You can follow these 3 steps for cleaning eyeglasses and sunglasses:
- Run your glasses under lukewarm water. Don’t use hot water as it could harm the lenses
- Put a small drop of dish soap on your fingertips and rub gently on both sides of the lenses and nose pads
- Rinse with water, and gently dry with a clean, microfiber cloth
No, we don’t have any retail stores because we make the digital experience even better.
We use the highest quality lens materials:
- Our standard high-clarity plastic lenses (included) include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance.
- Impact Resistant Polycarbonate (starting at $50 with our 50% off lenses promo): Recommended for high-impact protection or playing sports. Our high-quality polycarbonate lenses include no-glare and scratch-resistant treatments, plus UV protection.
- Ultra Lightweight High Index (starting at $80 with our 50% off lenses promo): Recommended for high prescriptions, which range above +4 and below -4. High-index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
Yes. We sell top brand sunglasses fitted with high-quality prescription sunglass lenses.
Yes, we sell Oakley Prizm Gaming™ lenses for glasses, plus Oakley Prizm™ Sport and Prizm™ lenses for sunglasses, in your prescription on glasses.com.
This is a lens treatment that is applied to the surface of
glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more
light to reach your eye. It also improves the look of your glasses by eliminating the reflection on
your lenses so that people can see your eyes.
We also offer CleanShield™ Elite No Glare as a lens upgrade. This premium anti-glare treatment is super hydrophobic—meaning you’ll have less smudging, easier lens cleaning and a prolonged life of your lenses. This treatment reduces glare so much, your friends will do double takes to see if you have lenses at all.
Transitions® lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions® is the #1 eyecare-professional recommended photochromic lens worldwide.
Yes. We sell no-line bifocals (progressives) only for eyeglasses. We offer some of the latest and greatest no-line bifocal products on the planet.
Progressive lenses have three prescriptions in one. That allows you to do close-up work (like reading a book), middle-distance work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses. They're sometimes called multifocal lenses.
Glasses Protection Plan
No. The Glasses Protection Plan will replace your eyewear for covered breakdowns.
Our $24.99 (single vision) or $34.99 (progressive) Glasses Protection Plan will provide a replacement of your sunglasses or eyeglasses for covered breakdowns as often as necessary during the 12 month term. A per claim co-pay applies
No. The Glasses Protection Plan is not insurance and does not cover loss or theft.
The Glasses Protection Plan covers cracked and scratched lenses; cracked frames; broken hinges; normal wear and tear; and defects in materials and workmanship. (Limitations and exclusions apply, please refer to the terms and conditions for full details.)
The Glasses Protection Plan can only be purchased at the same time you purchase your eyewear from Glasses.com. The Glasses Protection Plan cannot be added onto eyewear at a later date.
It’s easy! Just contact Glasses.com’s customer service at 800-452-7737 and let the agent know you’ve purchased a Glasses Protection Plan. They’ll assist you in getting your claim filed as quickly as possible.
Yes, each eyewear must have its own Glasses Protection Plan.
No, the eyewear must be surrendered to Glasses.com when submitting a claim.