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Click here to email us, or Live Chat with us.

Customer service hours

Monday - Friday: 8:30am - 5:30pm ET
Saturday: 9:00am - 5:30pm ET
Sunday: CLOSED

For enquiries about prescription upload (only for California residents):

E-mail us at rx@glasses.com
Chat with us or call 1-800-GLASSES (Phone 800-452-7737)

Monday - Friday: 8:30am - 5:30pm ET
Saturday: 9:00am - 5:30pm ET (Phone only)
Sunday: CLOSED

For inquiries about Ray-Ban Stories products only.

Call 1-800-GLASSES (800-452-7737)

Monday - Friday: 8:30am - 5:30pm ET
Saturday: 9:00am - 5:30pm ET
Sunday: CLOSED

Shipping

We offer free shipping methods from Standard Shipping in 6-8 business days to sustainable Green Shipping in 7-9 business days.
Need your pair faster? For $14.99 choose Express Shipping to receive your order within 5 business days.
Estimated delivery dates are calculated on the basis that your prescription is submitted on the order date.

Returns

You can return your glasses within 60 days of receiving your product with free return shipping. First fill out the return request form. You will receive a prepaid shipping label or update on your request within 48 hours. Print the shipping label, pack it in the original packaging, add the shipping label and send it off.
Once we’ve received your undamaged return, we’ll refund you in 7-10 days back to the original form of payment.

You can also follow us and send a direct message to our customer service:

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Reaching out to us with a direct message is fast and easy. Our Assistants are ready to assist you!