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Frequently Asked Questions

You can use your vision insurance benefits online. Simply browse your favorite products, add them to your cart, and access your benefits to see your estimated out-of-pocket cost.

We accept many vision insurance plans including EyeMed, Anthem, Aetna Vision Preferred, Humana Vision, and more.

If you used insurance for your purchase and decide to return your order, we will submit a request to your insurance provider to reinstate your benefits. You may return your glasses within 60 days of receiving your order for a full refund, excluding shipping and handling charges. Return shipping is free.

Glasses.com has partnered with LensCrafters to offer free fittings and adjustments. Just bring your Glasses.com receipt to any LensCrafters location, and an associate will assist you at no cost.

Yes. Glasses.com offers a Collect in Store service at more than 1,000 LensCrafters locations. During checkout, select the Collect in Store option and choose your preferred pickup location. You’ll receive an email notification when your order is ready for pickup.

If you live in California, you will need to upload a photo of your prescription. We will review your prescription within 24-48 hours.
Need help? Email us at rx@glasses.com
Or call 1-800-GLASSES (800-452-7737)

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Call Us

1-800-GLASSES (452-7737)

Mon to Fri 8:30a-5:30p, Sat 9:00a-5:30p, Sun Closed

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Mon to Fri 8:30a-5:30p, Sat & Sun Closed

Email us

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We’ll be back to you within one business day

Only for California residents

E-mail us at rx@glasses.com

For enquiries about prescription upload

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